Jessica De Jesus Fernandez
Raleigh,NC
Summary
Experienced leasing professional with strong focus on team collaboration and achieving results. Skilled in client relationship management, property showings, and contract negotiations. Reliable and adaptable, able to meet changing needs and exceed expectations. Bilingual: Fluent in English and Spanish (verbal and written).
Overview
19
19
years of professional experience
1
1
Certification
Work History
Apartment Leasing Consultant
Noble Properties
Cary, NC
04.2025 - 03.2026
- Managed apartment leasing and marketing efforts while delivering exceptional customer service satisfaction and retention to current /prospective residents.
- Coordinated lease agreements and maintained accurate resident records.
- Conducted property tours, highlighting unit features, amenities, and nearby schools, transportation, and shopping centers.
- Developed marketing strategies to attract potential renters through digital platforms.
- Conducted market research to analyze competitive rental pricing and occupancy trends.
- Collaborated with maintenance staff to ensure timely resolution of resident service requests.
- Verified prospective resident incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Conducted daily follow-up calls with guest card prospects to nurture leads and increase lease conversions.
- Coordinated move-in schedules to minimize disruption for existing residents while maximizing unit availability for new residents.
- Reviewed competitor properties regularly to stay informed about industry developments and adapt marketing strategies accordingly.
- Collaborated with team members to maintain accurate availability records and supported the maintenance team with unit inspections as needed.
- Ensure vacant apartments are clean and prepare daily to tour and readiness standards.
- Guided prospective tenants through property tours, showcasing amenities and community features.
Apartment Leasing Consultant
Parkwood Village Apartments
Raleigh, NC
02.2015 - 01.2019
- Managed apartment leasing and marketing efforts while delivering exceptional customer service satisfaction and retention to current /prospective residents.
- Coordinated lease agreements and maintained accurate resident records.
- Conducted property tours, highlighting unit features, amenities, and nearby schools, transportation, and shopping centers.
- Developed marketing strategies to attract potential renters through digital platforms.
- Conducted market research to analyze competitive rental pricing and occupancy trends.
- Collaborated with maintenance staff to ensure timely resolution of resident service requests.
- Verified prospective resident incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Conducted daily follow-up calls with guest card prospects to nurture leads and increase lease conversions.
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective residents concerns.
- Coordinated move-in schedules to minimize disruption for existing residents while maximizing unit availability for new residents.
- Reviewed competitor properties regularly to stay informed about industry developments and adapt marketing strategies accordingly.
- Collaborated with team members to maintain accurate availability records and supported the maintenance team with unit inspections as needed.
Operations Specialist
Raleigh Durham International Airport
Raleigh, NC
01.2013 - 08.2013
- Coordinated daily ground traffic for aircraft arrivals and gate assignments in Terminal 1 (Gates C & D), ensuring safety and on-time positioning within 15 minutes.
- Implemented process improvements that enhanced workflow efficiency and reduced turnaround times for critical tasks.
- Monitored weather updates and security entry points to maintain operational readiness.
- Collected, arranged, and input information into database system.
- Scheduled catering for international and first-class flights, and assisted with baggage loading/unloading and operation of ground service vehicles.
Shift Manager
Raleigh Durham Check Cashers
Raleigh, NC
06.2007 - 01.2013
- Supervised daily operations when Store Manager, was not present to ensure compliance with company policies and procedures.
- Led a team of 7 Associates, overseeing daily operations including check verification, money transfers, and prepaid card services. Managed funds and ensured accurate transactions by verifying funds, collaborating with issuing companies, and balancing tellers’ cash drawers at shift end. Provided customer support by opening my own window and assisted with store balancing and daily deposit processing.
- Trained and mentored team members on cash handling and customer service protocols.
- Monitored transaction accuracy to minimize errors and enhance customer service.
- Resolved customer inquiries and complaints, promoting positive relationships and retention.
- Collaborated with management on strategic initiatives to enhance operational performance.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Training Coordinator
Walmart Supercenter
Raleigh
02.2012 - 06.2012
- Coordinated training programs to enhance employee skills and knowledge.
- Coordinated interviews, background checks, drug screenings, and scheduled new hire orientations. Conducted orientation sessions covering company history, benefits, policies, procedures, compliance laws, and training requirements, including CBL courses.
- Facilitated onboarding sessions for new hires, ensuring smooth integration into team.
- Collaborated with department managers to identify training needs and priorities.
- Maintained training records and documentation for compliance and auditing purposes.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
Education
Certification - Fair Housing
Triangle Apartments Association (TAA)
Raleigh, NCLeasing 101 (Rental & Leasing Certification)
Triangle Apartments Association (TAA)
Raleigh, NCCardiopulmonary Resuscitation (CPR) Certification
Triangle Apartments Association (TAA)
Raleigh, NCCertification, Medical Billing -
Wake Technical Community College
Raleigh, NCCertification, Medical Coding Specialist -
Wake Technical Community College
Raleigh, NCCertification, Intro Medical Terminology. -
Wake Technical Community College
Raleigh, NCHigh School Diploma -
Morris High School
The Bronx, NYSkills
- Goal oriented
- Team Player
- Fair housing laws
- Customer service
- Fair housing policies
- Clear communication
- Telephone and email etiquette
- Creative problem solving
- Property tours and inspections
- Cash handling
- Bilingual (English and Spanish)
Certification
- Fair Housing Association
- Leasing 101
- Cardiopulmonary resuscitation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Apartment Leasing Consultant
Noble Properties
04.2025 - 03.2026
Apartment Leasing Consultant
Parkwood Village Apartments
02.2015 - 01.2019
Operations Specialist
Raleigh Durham International Airport
01.2013 - 08.2013
Training Coordinator
Walmart Supercenter
02.2012 - 06.2012
Shift Manager
Raleigh Durham Check Cashers
06.2007 - 01.2013
Certification - Fair Housing
Triangle Apartments Association (TAA)
Leasing 101 (Rental & Leasing Certification)
Triangle Apartments Association (TAA)
Cardiopulmonary Resuscitation (CPR) Certification
Triangle Apartments Association (TAA)
Certification, Medical Billing -
Wake Technical Community College
Certification, Medical Coding Specialist -
Wake Technical Community College
Certification, Intro Medical Terminology. -
Wake Technical Community College
High School Diploma -
Morris High School