Natalie Mireles
Normal,IL
Summary
Highly motivated and dependable with over four years of experience in customer service. Possesses exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
Overview
8
8
years of professional experience
Work History
Banquet Server
Mistwood Golf Course
05.2022 - 12.2023
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events. (40-220 guest)
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
Intern
Enterprise Mobility
05.2023 - 08.2023
- Effectively communicate with customers and co-workers to maximize sales and customer service experience
- Interacted with customers by phone, email, or in-person to provide information needed.
- Interacted with insurance companies daily to make the process easier on customers.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies with managers and area managers
- Sorted and organized files, spreadsheets, reports, and kept track of everyone's daily sales.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skills.
- Ranked 7/40 interns on the sales matrix.
Server
Senior Star at Weber place (Nursing home)
03.2021 - 02.2022
- Lead server and trainer
- Work in the memory care department
- Good with communication and leadership skills as well as supervising skills
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with residents
- Assisted in training new hires, providing guidance on the dementia unit.
Salad Bar Attendant and Cashier
Portillos
12.2021 - 01.2022
- Ensured freshness of offerings by regularly monitoring and replacing ingredients as necessary.
- Helped maintain a safe dining environment by adhering to proper food handling guidelines and protocols.
- Increased customer loyalty with friendly service and attentiveness to dietary restrictions or preferences.
- Upheld strong knowledge of menu items, ingredients, allergens, allowing for precise recommendations based on specific customer needs.
Cashier
Once Upon a Child
04.2020 - 09.2021
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
Volunteer
PepsiCo
02.2016 - 10.2020
- Boosted fundraising efforts, securing valuable donations through fundraising events.
- participated in events to raise money for the kids of chicago
Education
Bachelors in business marketing - Sales And Marketing Education
Illinois State University
05.2024
Skills
- Strong teamwork
- Time Management
- Customer Service
- Adaptive Problem Solving
- Punctual and Reliable
- Clear Communication
- Excel
- Google analytics certified
Job Shadow Internship Experience
Mistwood golf course, Marketing department, 05/2022, 08/2022, Excel experience, Social media exposure, Sales
Volunteer Experience
PepsiCo Showdown Charity, 02/2016, 05/2021
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Intern
Enterprise Mobility
05.2023 - 08.2023
Banquet Server
Mistwood Golf Course
05.2022 - 12.2023
Salad Bar Attendant and Cashier
Portillos
12.2021 - 01.2022
Server
Senior Star at Weber place (Nursing home)
03.2021 - 02.2022
Cashier
Once Upon a Child
04.2020 - 09.2021
Volunteer
PepsiCo
02.2016 - 10.2020
Bachelors in business marketing - Sales And Marketing Education
Illinois State University
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