Natalie Mocnaj
Washington Township,USA
Summary
To obtain a position in which I can utilize my skills and education to further a growing organization.
Overview
17
17
years of professional experience
Work History
General Manager of Operations
The Copper Kettle Restaurant
Clinton Township, Michigan
08.2020 - Current
- Directed daily operations.
- Managed inventory levels, ordering supplies, and minimizing waste.
- Supervised staff training programs to enhance performance and teamwork.
- Implemented cost control measures to optimize budget management.
- Oversaw compliance with health and safety regulations in the kitchen and dining areas.
- Developed staff schedules to ensure adequate coverage during peak hours.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Resolved escalated customer service issues in a timely manner.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Managed training programs for new employees, including orientation and onboarding activities.
Server/Manager
Country Inn Restaurant
05.2011 - 01.2020
- Oversee activities directly related to making products or providing services.
- Train and educate new team members.
- Properly attend to opening and closing procedures.
- Accurately handle monetary transactions.
- Promptly attend to customer’s needs.
Server/Manager
Red Robin Restaurant
12.2008 - 04.2011
- Manage daily activities of team members.
- Reconciled days end monetary transactions.
- Attend promptly to customer’s needs.
- Train and educate new team member's
Education
GED -
Michigan Works
Dental Assistant Certificate -
Ross Medical Education Center
Skills
- Dependable
- Hardworking
- Eager to learn
- Customer service
- Teamwork
- Self-motivated
- Staff training
- Team management
- Conflict resolution
- Time management
- Leadership skills
- Guest experience optimization
- Operations management
- Inventory control
- Compliance monitoring
- Problem solving
- Decision making
Hobbies and Interests
Mortgage Industry
References
- Yvonne Hohfeldt, Co-worker, Charmed0580@yahoo.com, 586-944-7715
- Dimitri Agas, Former Co-worker, 586-623-8258
Timeline
General Manager of Operations
The Copper Kettle Restaurant
08.2020 - Current
Server/Manager
Country Inn Restaurant
05.2011 - 01.2020
Server/Manager
Red Robin Restaurant
12.2008 - 04.2011
GED -
Michigan Works
Dental Assistant Certificate -
Ross Medical Education Center