Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natalie Money

Austin,TX

Summary

Detail-oriented, customer-focused Corporate Travel Consultant with over 12 years of experience supporting travel needs for clients. Skilled in booking complex itineraries, and ensuring compliance with corporate travel policies.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Corporate Travel Consultant

CWT
Austin, Texas
08.2000 - 08.2011
  • Created and managed itineraries using the SABRE GDS system, including flights, seat preference, rental cars, and hotels, both domestic and international, for The University of Texas.
  • Processed ticket refunds or exchanges when necessary due to flight cancellations or delays.
  • Provided customer service support to clients throughout their trip.
  • Ensured that all employee state travel requirements were met for travel arrangements and options to best meet client needs and expectations.
  • Researched and provided guidance and advice on visa requirements for international destinations.
  • Adhered to all rules, regulations and protocols.
  • Delivered superior customer service to administrators and clients to foster lasting rapport.

Corporate Travel Consultant

Affordable Travel
Austin, TX
05.1999 - 08.2000
  • Developed and maintained corporate travel policies to ensure compliance with state travel regulations.
  • Created detailed itineraries for business trips, including flights, preferred seating, hotels, and rental cars to meet client specifications.
  • Utilized the SABRE GDS system efficiently for booking and confirming travel plans.
  • Ensured that all negotiated state travel requirements were met prior to booking any travel arrangements.
  • Processed ticket refunds or exchanges when necessary due to flight cancellations or delays.
  • Responded quickly and efficiently to customer inquiries about their upcoming trips.
  • Offered exemplary customer service to administrators and clients, fostering lasting rapport.
  • Adhered to all rules, regulations and protocols.
  • Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.

Education

High School Diploma -

Clear Creek High School
League City, TX
05-1983

Skills

  • Exceptional customer service
  • Sabre Central Software
  • Executive Travel
  • International reservations
  • Travel Arrangements
  • Hotel Accommodations
  • High volume environments
  • Geography Knowledge
  • Client Relationship Building
  • Client Relations
  • Regulations and compliance
  • Reservations Management
  • Relationship Management

Certification

Certified Travel Counselor - Pace Travel School 1993

Timeline

Corporate Travel Consultant

CWT
08.2000 - 08.2011

Corporate Travel Consultant

Affordable Travel
05.1999 - 08.2000

High School Diploma -

Clear Creek High School

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Natalie Money