NATALIE MONTOYA
Orlando,FL
Summary
Certified Medical Assistant looking to gain further knowledge and experience. Certified laboratory technician. Phlebotomy certified technician.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Lead Passenger Service Agent
Swissport USA
Orlando, US
03.2023 - 08.2024
- Resolved customer complaints in a timely and professional manner
- Efficiently handled ticketing duties, including issuing tickets and boarding passes, accommodating special requests, and providing information on flight schedules
- Demonstrated strong organizational skills while managing multiple tasks simultaneously in a fast paced environment
- Trained new employees on company policies and procedures related to passenger service
- Monitored gate activities throughout shift, making sure all passengers boarded their flights safely and on time
- Maintained accurate records of all passenger transactions for audit purposes
- Collaborated closely with other departments within the airline industry, including ramp agents and airport operations personnel
- Processed check-ins for flights utilizing advanced computer systems to ensure accuracy of passenger records
- Provided exceptional customer service to passengers, ensuring their needs were met and exceeded expectations
- Reviewed daily reports detailing arrivals, departures, cancellations of airline flights
- Ensured compliance with federal regulations regarding hazardous materials onboard flights
- Verified passports and visas of international travelers to ensure they meet government requirements for entry into destination countries.
Phlebotomist Student
Phlebotomy School of Orlando
Orlando, US
04.2024 - 07.2024
- Performed venipuncture and skin puncture procedures on volunteers in a professional manner.
- Ensured that all documentation was completed accurately prior to release of specimens for analysis.
- Trained to monitor patient vital signs before, during, and after collection procedure.
- Followed established safety protocols when handling hazardous materials or biohazardous waste products.
- Collected blood samples from patients using appropriate techniques and safety precautions.
- Assisted with the preparation of laboratory supplies for daily use.
- Developed a thorough understanding of laboratory protocol and procedure for collecting patient samples.
- Successfully collected and processed necessary volume of blood specimens for laboratory analysis.
Education
Timber Creek High School
FLPhlebotomist - Phlebotomy Certification
Phlebotomy School of Orlando
Orlando, FL07.2024
Medical Assistant Certification
Phlebotomy School of Orlando
Orlando, US04.2024
Skills
- Technological
- Customer Service
- Strong Organization
- Computer Proficiency
- Medical Terminology
- Laboratory Specialist
Certification
- IV Certification
- Phlebotomy Certification
Volunteer Experience
Phlebotomist Intern, Quest Diagnostics, Orlando, Fl, 04/24, 06/24, Answered inquiries regarding schedules, accommodations, procedures, or policies., Provided excellent customer service by anticipating needs and responding promptly to requests., Greeted and accommodated guests, building positive experience from first interaction., Demonstrated ability to interact with customers in a friendly and professional manner., Prioritized multiple tasks in dynamic environment and stayed calm and composed., Assisted with training of new staff members., Processed payments and completed register transactions accurately., Participated in continuing education courses related to phlebotomy practices., Performed venipuncture and skin puncture procedures on adults, children, and infants in a professional manner., Ensured that all documentation was completed accurately prior to release of specimens for analysis., Monitored patient vital signs before, during, and after collection procedure., Followed established safety protocols when handling hazardous materials or biohazardous waste products., Collected blood samples from patients using appropriate techniques and safety precautions., Assisted with the preparation of laboratory supplies for daily use., Developed a thorough understanding of laboratory protocol and procedure for collecting patient samples., Successfully collected and processed high volume of blood specimens for laboratory analysis.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Phlebotomist Student
Phlebotomy School of Orlando
04.2024 - 07.2024
Lead Passenger Service Agent
Swissport USA
03.2023 - 08.2024
Timber Creek High School
Phlebotomist - Phlebotomy Certification
Phlebotomy School of Orlando
Medical Assistant Certification
Phlebotomy School of Orlando