Natalie Moore
Stafford
Summary
Reliable professional with a strong work ethic and integrity who loves working with people. Well proven after multiple years in customer service to be have positive guest interactions and complete any task to the fullest, while ensuring all customer’s needs are being met with satisfaction. And valuing keeping a clean and organized space to best do the job and exceed standards.
Overview
4
4
years of professional experience
Work History
Server
Chili's Bar and Grill
Stafford, VA
09.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Took and accurately processed food and beverage orders using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness of dining area, adhering to health and safety regulations.
- Managed cash handling processes, ensuring accuracy during transactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock silverware, napkins, condiments, and bags.
Food and Beverage at Beaches and Cream Soda Shop
Walt Disney World Resort
Lake Buena Vista, FL
01.2025 - 07.2025
- Assisted in making and serving food and beverages to guests, ensuring exceptional customer service experiences.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Collaborated with team members to efficiently manage high-volume service periods during peak hours and remain calm under pressure.
- Prepared and restocked items for service, optimizing workflow and reducing downtime.
- Implemented feedback from supervisors to improve service delivery and team performance.
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
- Conducted routine inspections of equipment for cleanliness and maintenance needs; reported any necessary repairs immediately to management.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained stock levels of cups, lids, straws, utensils, and condiments throughout shift.
Cashier
Chipotle
Stafford, VA
01.2023 - 10.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Maintained cleanliness and organization of the lobby and restrooms to ensure a positive dining experience.
- Collaborated with team members to optimize service speed during peak hours.
- Implemented food safety practices in accordance with health regulations and company standards.
- Participated in training new staff on operational procedures and customer service excellence.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Kept condiments, drinks, and utensils stocked in their appropriate spots.
Sales Associate
Oki Dive Zone
Okinawa City, Okinawa
11.2021 - 05.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and organization.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Kept the store clean and safe.
- Opened the building in the morning and closed it again at night.
Education
Associate of Applied Science - Human Services
Blue Ridge Community College
Weyers Cave, VA07.2024
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Cleanliness standards
Team player
Cool under pressure
Point of sale (POS) system operations
Timeline
Server
Chili's Bar and Grill
09.2025 - Current
Food and Beverage at Beaches and Cream Soda Shop
Walt Disney World Resort
01.2025 - 07.2025
Cashier
Chipotle
01.2023 - 10.2023
Sales Associate
Oki Dive Zone
11.2021 - 05.2022
Associate of Applied Science - Human Services
Blue Ridge Community College