Natalie Munoz
West Dundee,IL
Summary
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 6 years of experience providing quality product recommendations and solutions to meet customer satisfactory needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
7
7
years of professional experience
Work History
Bank Teller
Huntington National Bank
Elgin , IL
02.2022 - Current
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Welcomed customers and offered pleasant service during entire transaction.
Customer Service Cashier
Menards
Carpentersville, IL
12.2020 - 02.2022
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Sales Associate
Hibbett Sports
West Dundee, IL
02.2020 - 12.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Sold various products by explaining unique features and educating customers on proper application.
- Recommended merchandise to customers based on needs and preferences.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Cashier /Cook
Dunkin Donuts/ Baskin Robins
Carpentersville, IL
12.2018 - 02.2020
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
- Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
- Served drinks and prepared specialty beverages.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Seasonal Cashier /Cook
Santas Village Azoosment Park
East Dundee, IL
05.2018 - 07.2018
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Operated cash register, collected payments and provided accurate change.
- Learned roles of other departments to provide coverage and keep store operational.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Seasonal Sales Associate
Party City
Algonquin, IL
10.2017 - 11.2017
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Sold various products by explaining unique features and educating customers on proper application.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Education
High School Diploma -
Jacobs Highschool
Algonquin, IL05.2019
Some College (No Degree) - Criminal Justice
Elgin Community College
Elgin, ILSkills
- Problem resolution
- Customer service
- Communications
- Process improvement
- Team building
- Organization
- Money Handling
- Transaction Processing
- Customer relationship development
Languages
Spanish
Native/ Bilingual
Timeline
Bank Teller
Huntington National Bank
02.2022 - Current
Customer Service Cashier
Menards
12.2020 - 02.2022
Sales Associate
Hibbett Sports
02.2020 - 12.2020
Cashier /Cook
Dunkin Donuts/ Baskin Robins
12.2018 - 02.2020
Seasonal Cashier /Cook
Santas Village Azoosment Park
05.2018 - 07.2018
Seasonal Sales Associate
Party City
10.2017 - 11.2017
High School Diploma -
Jacobs Highschool
Some College (No Degree) - Criminal Justice
Elgin Community College