NATALIE MUNSON

Reception:

• Greeted and directed clients and visitors with professionalism.
• Managed multi-line phone system, scheduled appointments, and maintained accurate records
• Handled daily correspondence, sorted mail, and ensured the smooth flow of communication across departments

Patient Advocate:

• Advocated for patients' rights, ensuring access to necessary care services and resources.
• Collaborated with interdisciplinary teams to develop and implement patient-centered care plans.
• Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.

• Supported K-5 students with a range of disabilities, including autism, ADHD, and emotional regulation needs, in both academic and behavioral goals.
• Implemented individualized behavior intervention strategies under teacher and therapist guidance.
• Advocated for student safety and emotional well-being during escalations and self-injurious behaviors.
• Adapted instructional materials and activities to fit diverse learning needs.

• Delivered knowledgeable and friendly customer service in a retail environment focused on religious and inspirational products
• Assisted with inventory management, restocking shelves, and organizing merchandise to maintain a clean and inviting store layout
• Operated cash register, handled customer transactions, returns, and special orders with accuracy and care