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NATALIE ORLOFF
Ponte Vedra,FL
Summary
Fraud Specialist skilled in transaction verification and risk assessment, dedicated to exceptional customer service and creating seamless experiences. Experienced in collaborating with teams to enhance operational efficiency and ensure compliance with industry standards.
Overview
5
5
years of post-secondary education
20
20
years of professional experience
Work History
Fraud Specialist
Citibank
Jacksonville, FL
09.2016 - Current
- Identified potential fraud patterns by connecting underlying account associations.
- Educated clients on fraud prevention strategies and best practices for security.
- Implemented measures based on investigation findings regarding suspected fraud.
- Collaborated effectively within teams to improve workplace productivity.
Cashier
Publix
Ponte Vedra, FL
09.2015 - 09.2016
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness and organization of checkout area and displays.
Postal Clerk
USPS
Cape Girardeau, MO
12.2011 - 06.2015
- Sort and route mail; work automated systems.
- Collaborated with team members to ensure timely mail delivery.
Guest Service Agent
Drury Suites
Cape Girardeau, MO
10.2009 - 11.2011
- Greeted guests warmly and provided check-in assistance.
- Processed payments and maintained accurate billing records.
Manager
Ryan’s Steakhouse
St. Louis, MO
09.2006 - 02.2008
- Supervised daily restaurant operations to ensure smooth workflow and customer satisfaction.
- Managed staff scheduling to optimize service levels during peak hours.
- Resolved customer complaints promptly to maintain positive dining experiences.
Education
B.S. - Hospitality Management, Minor- Business Management
Southeast Missouri State University
Cape Girardeau, MO 08.2000 - 05.2005
Skills
- Transaction verification
- Risk assessment
- Investigative reporting
- Strong interpersonal skills
- Dependability
- Fraud detection
- Data analysis
- Attention to detail
- Analytical thinking
Timeline
Fraud Specialist
Citibank
09.2016 - Current
Cashier
Publix
09.2015 - 09.2016
Postal Clerk
USPS
12.2011 - 06.2015
Guest Service Agent
Drury Suites
10.2009 - 11.2011
Manager
Ryan’s Steakhouse
09.2006 - 02.2008
B.S. - Hospitality Management, Minor- Business Management
Southeast Missouri State University
08.2000 - 05.2005