Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Natalie Osseili

Astoria

Summary

Dedicated service professional renowned for strong guest relations and conflict resolution skills. Experienced in maintaining order accuracy and enhancing service efficiency, ready to contribute to a positive dining experience.

Overview

2
2
Languages
1
1
Certification
5
5
years of professional experience

Work History

Waitress

Torishin
New York, NY
10.2021 - 02.2022
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Restaurant Hostess

La Esquina - Mexican Restaurant
New York, NY
07.2020 - 09.2020
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Coordinated with the kitchen and waitstaff to enhance service efficiency.
  • Took reservations and to-go orders by phone, answered customer questions, and provided accurate wait times.

Waitress

King of Falafel & Shawarma
Astoria, NY
07.2017 - 12.2018
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Assisted in training new staff on service standards and menu knowledge.
  • Supported a teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Education

Bachelor of Arts - Forensic Psychology

John Jay of Criminal Justice
New York, NY
05-2022

Skills

  • Upselling
  • Attention to detail
  • Strong multitasking
  • Detail-oriented
  • Guest relations
  • Conflict resolution

Certification

Food Handler Certificate

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Waitress

Torishin
10.2021 - 02.2022

Restaurant Hostess

La Esquina - Mexican Restaurant
07.2020 - 09.2020

Waitress

King of Falafel & Shawarma
07.2017 - 12.2018

Bachelor of Arts - Forensic Psychology

John Jay of Criminal Justice