Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Oswald

Marquette

Summary

Dedicated desk receptionist skilled in customer service, organization, and time management. Proven ability to manage front desk operations while providing exceptional service and support to residents and guests. Also my wide variety of experience helps me in a lot of different situations.

Overview

8
8
years of professional experience

Work History

Desk Receptionist

Northern Michigan University Housing
Marquette, MI
08.2025 - Current
  • Greeted and assisted residents and guests, providing information on housing services and policies.
  • Managed incoming calls and inquiries, directing them to appropriate departments for resolution.
  • Maintained accurate records of resident requests and incidents in housing management systems.
  • Coordinated check-in and check-out processes, ensuring a smooth transition for residents.

Pet Sitter

The Wrights
Mt Pleasant, MI
06.2025 - Current
  • Provided daily care for pets, ensuring health and well-being through feeding, exercise, and companionship.
  • Maintained detailed records of pet behaviors, preferences, and medical needs to inform owners.
  • Developed individualized care plans tailored to each pet's specific requirements and routines.
  • Trained and mentored new pet sitters on best practices for animal handling and safety procedures.

volunteering

West Midland Family Center
Midland, MI
08.2018 - Current

-i would assist in the preschool class rooms with various activities and duty's

customer service

Heirloom Grove
Mt Pleasant, MI
05.2024 - 08.2024
  • One of my main duty's was water the plants in the green house and checking out customers
  • Provided exceptional customer service, addressing concerns promptly and courteously.
  • Offered excellent customer service, addressing client concerns promptly and professionally.

Babysitter

Mitch Memso
Mt Pleasant MI
06.2023 - 08.2024
  • Supervised children during daily activities to ensure safety and engagement.
  • Developed and implemented age-appropriate educational games and activities.
  • Communicated effectively with parents regarding children's progress and any concerns.
  • Managed meal preparation, ensuring nutritional needs were met for each child.

Education

Bachelor of Science - Social Work

Northern Michigan University
Marquette, MI
05-2028

Skills

  • Strong organization
  • Customer service expertise
  • Mail handling
  • Telephone skills
  • Time management
  • Front desk operations
  • Data inputting
  • Patience and empathy

Timeline

Desk Receptionist

Northern Michigan University Housing
08.2025 - Current

Pet Sitter

The Wrights
06.2025 - Current

customer service

Heirloom Grove
05.2024 - 08.2024

Babysitter

Mitch Memso
06.2023 - 08.2024

volunteering

West Midland Family Center
08.2018 - Current

Bachelor of Science - Social Work

Northern Michigan University