Natalie Padilla
Tornillo,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Productive Life Medical Supply
06.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
Hostess
Cattleman's Steakhouse
03.2021 - 06.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Delivered pick-up and curbside orders to guests.
- Answered customer questions about hours, seating, and menu information.
Education
High School Diploma -
Tornillo High School
Tornillo, TX06.2020
Skills
- Scheduling
- Complaint Resolution
- Information Security
- Data Entry
- Staff Training
- Spreadsheets
- Medical Records
- Customer Service
Certification
- ACE - Adobe Certified Expert, Photoshop
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Hostess
Cattleman's Steakhouse
03.2021 - 06.2021
Customer Service Representative
Productive Life Medical Supply
06.2020 - Current
High School Diploma -
Tornillo High School
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