Natalie Padilla
Avalon,CA
Summary
Detail orientated and results driven Revenue Manger and Assistant Manager with three years of hotel experience and 11 years of hospitality experience. Knowledgeable in team leadership and staff management, with a proven ability to enhance operational processes and revolve customer issues efficiently. Skilled in problem solving and project management, ready to leverage these skills as a Location Manager to drive team to success and improve business outcomes. When I read the job description for this job it was simply reading the task I do at Hermosa hotel everyday. I had been wanting to move to Washington since last year and I feel I would be perfect for this job.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Hermosa Hotel
04.2023 - Current
- Communicated with General Manager and Maintenance Manager to manage daily hotel operations, ensuring seamless guest experiences.
- Coordinated staff schedules and implemented performance reviews.
- Implemented training programs for new team members, enhancing service quality.
- Developed and maintained rapport with guests, addressing inquiries and resolving issues promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Bank Teller
U.S. Bank
04.2025 - Current
- Processed customer transactions accurately and efficiently using banking software.
- Assisted customers with account inquiries, promoting service offerings based on customers financial need and enhancing satisfaction.
- Managed cash drawer, ensuring accuracy during daily reconciliations and minimizing discrepancies.
- Educated customers on digital banking tools, improving their engagement and usage rates.
- Resolved customer issues promptly, contributing to a positive banking experience and retention efforts.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Front of House
Café Metropole
04.2021 - 07.2024
- Expedited order completion by effectively communicating with the front of house staff regarding special requests or dietary needs.
- Trained new hires on front of house procedures, contributing to a cohesive team dynamic.
- Worked on inventory
- Implemented cross-training initiatives that allowed flexibility among Front Of House team members encouraging teamwork and boosting productivity during shifts.
- Enhanced customer satisfaction by efficiently managing front of house operations and maintaining a welcoming atmosphere.
- Streamlined communication between front of house and back of house teams, resulting in improved order accuracy and faster table turnover.
Education
Bachelor of Arts - Communication
Universidad Interamericana Para El Desarrollo
Tepetitlán De Morelos,Jalisco, México 05.2024
Skills
Attention to detail
Customer relationship management
Time management
Problem-solving
Multitasking and organization
Team collaboration
Clear communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bank Teller
U.S. Bank
04.2025 - Current
Assistant Manager
Hermosa Hotel
04.2023 - Current
Front of House
Café Metropole
04.2021 - 07.2024
Bachelor of Arts - Communication
Universidad Interamericana Para El Desarrollo