Natalie Palacios-Alderete
San Diego,CA
Summary
Adaptable and detail-oriented professional with a solid background in hospitality. Known for exceptional customer service and team collaboration, contributing to a welcoming atmosphere and ensuring seamless guest experiences.
Overview
2
2
years of professional experience
Work History
Server
Olive Garden
Chula Vista, California
12.2024 - 08.2025
- Treated guests as family and maintained excelent customer service
- Provided refills on a never-ending first course and refills.
- Accommodated to all special requests when order taking
- Connected with table to make them feel special
FOH Trainer
Olive Garden
Chula Vista, California
10.2024 - 08.2025
- Trained new team members in customer service protocols and food safety standards.
- Conducted regular training sessions to enhance staff knowledge of menu items.
- Mentored employees on effective communication and teamwork skills during shifts.
- Assisted management in evaluating team performance and identifying improvement areas.
To-Go Server
Olive Garden
Chula Vista, California
08.2024 - 08.2025
- Accurately put in guest order and accommodated to any special request guest might have
- Accuraltey quoted meal wait times to guest
- Ensured order was 100% accurate and on time
- Took credit card and cash payments and handled the restaurant drawer
Host
Olive Garden
Chula Vista, California
01.2024 - 08.2025
- Greeted guests warmly upon arrival to create a welcoming atmosphere.
- Managed seating arrangements to optimize guest flow and comfort.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided accurate wait time estimates to guests, improving their overall satisfaction.
Education
Associate of Science - International Business
Southwestern College
Chula Vista, CASkills
- Customer service
- Team building
- Employee training
- Effective communication
- Time management
- Sales strategies
Timeline
Server
Olive Garden
12.2024 - 08.2025
FOH Trainer
Olive Garden
10.2024 - 08.2025
To-Go Server
Olive Garden
08.2024 - 08.2025
Host
Olive Garden
01.2024 - 08.2025
Associate of Science - International Business
Southwestern College
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