Natalie Parada
Medford,NY
Overview
5
5
years of professional experience
Work History
Medical Call Center Representative
Medisys Health
2025.05 - Current
- Managed high-volume inbound calls, ensuring accurate information delivery to patients and healthcare providers.
- Assisted in scheduling appointments and follow-ups, optimizing workflow efficiency for patient care.
- Resolved patient inquiries and concerns with empathy, enhancing overall customer satisfaction levels.
- Collaborated with medical staff to streamline communication processes and improve service delivery outcomes.
CERTIFIED TEACHER ASSISTANT
The learning experience
2023.10 - 2025.05
- Directed classroom transitions to enhance safety and efficiency.
- Assisted lead teacher in developing and implementing engaging lesson plans.
- Supported classroom management to foster a positive learning environment.
- Organized and prepared materials for daily instructional activities efficiently.
CASHIER
Taco bell
2022.12 - 2023.06
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Managed cash register operations, ensuring accurate processing of payments, returns, and exchanges.
- Ensured maintenance of cleanliness standards across all facilities
TEAM MEMBER
Cold stone
2021.04 - 2021.10
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Provided excellent customer service through solving problems and answering questions.
Education
Associate of Science -
Nassau Community College
Garden City, NYHigh School Diploma -
Patchogue Medford high school
Medford, NY06.2023
Skills
- Customer service
- Proficient in Epic
- Multitasking Abilities
- Teamwork and collaboration
- Insurance verification
- Call center experience
LANGUAGES
Spanish
Bilingual
Timeline
Medical Call Center Representative
Medisys Health
2025.05 - Current
CERTIFIED TEACHER ASSISTANT
The learning experience
2023.10 - 2025.05
CASHIER
Taco bell
2022.12 - 2023.06
TEAM MEMBER
Cold stone
2021.04 - 2021.10
Associate of Science -
Nassau Community College
High School Diploma -
Patchogue Medford high school