NATALIE PEREZ
Fayetteville,NC
Summary
Dynamic real estate professional with hands-on experience in property management and sales. Successfully increased occupancy rates from 35% to 95% within 90 days, while enhancing resident satisfaction through proactive communication and problem-solving. Committed to fostering relationships that advance organizational goals and ensure compliance with industry standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Coldwell Banker Advantage
Fayetteville, NC
07.2024 - 08.2025
- Represented both buyers and sellers in residential real estate transactions.
- Maintained up-to-date knowledge of real estate market trends, providing informed recommendations to clients seeking options.
- Monitored market trends in order to adjust rental rates accordingly, ensuring competitiveness within the local real estate market.
- Prepared detailed comparative market analyses to guide clients in making real estate investment decisions.
- Facilitated real estate transactions by efficiently preparing, reviewing, and finalizing necessary paperwork.
Client Relations Director and Property Manager
Sweetwater Capital/Sweetwater Property Management
11.2022 - 03.2024
- Licensed Real Estate Broker, assisted in selling, financing, and managing multifamily and commercial properties.
- Increased occupancy at Carolina Place Apartments from 35% - 95% in 90 days.
- Increased resident retention by developing an understanding of each resident's need and working efficiently to provide quick and exceptional service at all times.
- Investigated and resolved complaints, disturbances, and violations while adhering to management rules and regulations.
- Managed tenant relations by addressing inquiries and resolving issues to improve overall satisfaction.
- Connected with and scheduled meetings with investors and commercial owners to facilitate property transactions and financing opportunities.
- Oversaw lease agreements, ensuring compliance with local regulations and company policies.
- Oversaw hotel conversion project into studio apartments, coordinating design and renovation efforts.
Leasing Consultant
The Flats at MacArthur
08.2017 - 01.2018
- Utilized Entrata software to manage property operations effectively.
- Executed daily opening duties including printing availability, responding to internet leads and inquiries, organizing maintenance requests for completion, and managing call center messages.
- Organized application paperwork and obtain all necessary documentation to correctly prepare a file for move-in.
- Performed resident screening with accurate information and clear understanding of regulations and how to determine and certify eligibility of a prospective resident.
- Answered all phone calls with enthusiasm and professionalism. Always prepared with required questions to ask to better assist the prospect. Sell product before price, explain terms of occupancy, and provide information about local areas. Obtain contact information to follow up and schedule an appointment.
- Extensive experience working with military personnel and leadership, with strong knowledge of military protocols, communication standards, and tenant relations.
- Promoted housing options to enhance visibility and attract potential residents.
Leasing Consultant
Holly Point Apartments
02.2014 - 07.2017
- Experienced Leasing Consultant at a community of 619 apartment homes and over 3,000 residents.
- Served as Leasing Agent for Drucker and Falk across multiple sister properties in Hampton Roads, Virginia, enhancing leasing operations.
- Utilized Yardi software for managing leasing operations.
- Delivered comprehensive information on Blue Moon lease contract, addendums, and resident handbook during lease signings to ensure resident understanding.
- Increased knowledge, understanding, and productivity through Grace Hill training.
- Highly knowledgeable with Fair Housing
- Conducted routine inspections of grounds, facilities, vacant apartments, and equipment, maintaining a clean and inviting environment for residents.
Education
Real Estate -
Kaplan Real Estate
Fayetteville, NC07-2022
MEDITEC -
OAHU
HAWAII05-2019
General Studies -
Fayetteville Community College
Fayetteville, NCHIGH SCHOOL DIPLOMA -
TIGARD HIGH SCHOOL
TIGARD, OREGON06-2011
Skills
- Client Relationship Management
- Client Trust Building
- Customer Service Orientation
- Collaborative Sales Strategies
- Marketing
- Proactive Networking
- Organizational skills
- Attention to detail
- Computer/Technical Literacy
- Quick learner
- Motivated
- Collaborative Sales Strategies
Certification
- Fair Housing Certification
- National Apartment Leasing Professional (NALP)
Timeline
Real Estate Agent
Coldwell Banker Advantage
07.2024 - 08.2025
Client Relations Director and Property Manager
Sweetwater Capital/Sweetwater Property Management
11.2022 - 03.2024
Leasing Consultant
The Flats at MacArthur
08.2017 - 01.2018
Leasing Consultant
Holly Point Apartments
02.2014 - 07.2017
Real Estate -
Kaplan Real Estate
MEDITEC -
OAHU
General Studies -
Fayetteville Community College
HIGH SCHOOL DIPLOMA -
TIGARD HIGH SCHOOL