Natalie Phelps
Minneapolis,MN
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable experiences. Possesses solid multitasking and communication skills. Able to ensure guest satisfaction. Offering friendly and professional demeanor, ready to learn and excel in dynamic environments. Brings understanding of effective guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in ASL Interpreting roles.
Overview
1
1
year of professional experience
Work History
Server
Edina Country Club
05.2024 - Current
- Provided exceptional customer service, enhancing guest satisfaction through attentive and personalized interactions.
- Collaborated with kitchen staff to coordinate special requests and dietary restrictions for members.
- Resolved guest concerns promptly, demonstrating strong problem-solving skills to enhance overall experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
No Degree - Interpreter Transliterator Program AAS
Saint Paul College
Saint Paul, MN05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Memory retention
- Guest engagement
- Team collaboration
- Relationship management
Languages
English
Native or Bilingual
ASL
Limited Working
Timeline
Server
Edina Country Club
05.2024 - Current
No Degree - Interpreter Transliterator Program AAS
Saint Paul College