Natalie Phelps
Bluefield
Summary
Adaptable team player with extensive experience in customer service and technical support. Proven track record in effective problem-solving and time management. Expertise in optimizing processes to enhance customer satisfaction. Seeking to further develop skills in game development and data analysis.
Overview
3
3
years of professional experience
Work History
Part-Time Assistant Manger
Maurices
Bluefield
10.2025 - Current
- Coordinated daily store operations and team activities to enhance workflow.
- Provided excellent customer service to enhance shopping experiences.
- Handled cash register transactions accurately and efficiently.
- Resolved customer inquiries and complaints promptly and professionally.
- Managed customer service inquiries and complaints in a timely manner.
- Streamlined inventory management and restocking procedures to ensure product availability.
- Partnered with team members to uphold store appearance and organization standards.
- Participated in visual merchandising to promote products attractively.
Concord University Bookstore
Follett
Athens
07.2025 - 08.2025
- Operated cash register and managed customer transactions to ensure smooth checkout process.
- Operated a cash register to process customer payments.
- Assisted customers with inquiries and provided detailed product information to enhance shopping experience.
- Maintained cleanliness and organized displays to create an inviting atmosphere for customers.
- Maintained accurate records of all transactions in database system.
Cashier
Tractor Supply Company
Bluefield
06.2023 - 08.2025
- Managed cash register operations, including cash handling and end-of-day reconciliation, maintaining financial accuracy.
- Processed customer transactions with accuracy and speed, ensuring a positive shopping experience.
- Assisted customers in locating products and addressing inquiries, contributing to overall customer satisfaction.
- Promoted company loyalty programs to enhance customer engagement and satisfaction.
Education
High School Diploma -
Bluefield High School
Bluefield, WV04-2023
Bachelor of Science - Computer Information Systems
Concord University
Athens, WV03-2026
Skills
- Customer service
- Team collaboration
- Teamwork
- Data entry
- Data analysis
- Technical troubleshooting
- Microsoft Excel
- HTML and CSS proficiency
- C/C proficiency
- Computer coding
- Updating computer database
- Computer design programs
- Team collaboration
- Problem solving
- Time management
- Teamwork and collaboration
- SQL proficiency
- Game development
Languages
English
Native/ Bilingual
Timeline
Part-Time Assistant Manger
Maurices
10.2025 - Current
Concord University Bookstore
Follett
07.2025 - 08.2025
Cashier
Tractor Supply Company
06.2023 - 08.2025
High School Diploma -
Bluefield High School
Bachelor of Science - Computer Information Systems
Concord University