Natalie Phillips
Jacksonville,FL
Summary
Detail-oriented and efficient server with a strong background in hospitality and customer service, known for providing exceptional guest experiences in fast-paced environments. Skilled at multitasking, handling high-volume service, and maintaining a positive demeanor under pressure. Strong understanding of restaurant economics, including cost control, inventory management, and upselling techniques to maximize revenue. Demonstrates excellent communication, teamwork, and problem-solving skills to ensure smooth operations and customer satisfaction.”
This summary blends the practical skills of serving with an understanding of economics relevant to the role
Overview
6
6
years of professional experience
Work History
Server
Swensons Drive-Ins
04.2022 - 07.2024
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Carhop Server
Sonic
11.2018 - 03.2020
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Balanced orders on trays weighing over Number lbs and delivered them to cars.
- Memorized orders and maintained Number% accuracy in high-traffic times.
- Answered guest questions and promoted special products.
Education
Bachelor Of Economics - Financial Ecoomics
The Ohio State University
Columbus, OHSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Sales expertise
- Reliable and Responsible
- Transactions and Cash Handling
Timeline
Server
Swensons Drive-Ins
04.2022 - 07.2024
Carhop Server
Sonic
11.2018 - 03.2020
Bachelor Of Economics - Financial Ecoomics
The Ohio State University
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