NATALIE PONS
Ashburn,VA
Summary
Assistant Manager at Craftsman Auto Care with a proven track record in enhancing customer satisfaction and optimizing workflow efficiency. I successfully implemented strategic plans that improved service processes and team collaboration, ensuring a seamless experience for clients and boosting operational success. I am a personable and dedicated customer service representative, with extensive experience in the industry. I am a solid team player with an upbeat, positive attitude, and proven skills in establishing good relations with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Craftsman auto care
Sterling, Virginia
02.2025 - 08.2025
- Handled customer phone, email and in person inquiries and issues.
- Implemented inventory management practices to ensure adequate stock levels of supplies.
- Collaborated with management to improve service processes and enhance customer satisfaction.
- Conducted regular team meetings to discuss goals, performance, challenges, and best practices.
- Maintained up-to-date knowledge of company products and services.
- Checked in vehicles, providing a pre-inspection of the vehicle for the service technicians.
- Presented estimates with a detailed descriptions of recommended services.
- Made calls to previous customers who had incomplete service recommendations to help increase sales.
- Greeted clients and visitors with a friendly and professional manner.
- Scheduled appointments and maintained organized calendars for team members.
- Managed parts deliveries, inbound orders and returns.
- Implemented quality control measures to uphold company standards.
- Assigned work and monitored performance of project personnel.
- Established processes for monitoring customer satisfaction levels.
Front desk/Technician Apprentice
LOUDOUN EYE ASSOCIATES
Ashburn, Virginia
01.2024 - 02.2025
- Assisted in patient intake and verified insurance information for efficient processing.
- Prepared examination rooms and ensured cleanliness of equipment and tools.
- Educated patients on proper contact lens care and usage guidelines effectively.
- Collaborated with team members to ensure a smooth workflow during busy hours.
- Scheduled patient appointments and coordinated follow-up visits as needed.
- Documented patient records accurately using electronic health record systems securely.
Receptionist
Aqua Tots
Ashburn, Virginia
05.2021 - 07.2022
- Greeted clients and visitors with a friendly and professional demeanor.
- Processed client inquiries and scheduled appointments efficiently through email and in-person.
- Assisted with administrative tasks, including filing and data entry activities.
- Collaborated with team members to improve office procedures and client interactions.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
High School Diploma -
Seneca High School
South Carolina05-2022
Some College (No Degree) -
Clemson University
Clemson, SCSkills
- Customer service
- Inventory management
- Workflow optimization
- Appointment scheduling
- Vehicle inspection
- Team collaboration
- Vendor coordination
- Attention to detail
- Leadership skills
- Policy enforcement
- Time management
- Conflict resolution
- Team motivation
- Customer service and satisfaction
- Team motivation techniques
Timeline
Assistant Manager
Craftsman auto care
02.2025 - 08.2025
Front desk/Technician Apprentice
LOUDOUN EYE ASSOCIATES
01.2024 - 02.2025
Receptionist
Aqua Tots
05.2021 - 07.2022
High School Diploma -
Seneca High School
Some College (No Degree) -
Clemson University