Natalie Potts
Las Cruces
Summary
Professional with strong communication abilities and proven customer support expertise. Adept at resolving issues efficiently, fostering positive client relations, and adapting to dynamic environments. Skilled in active listening, problem-solving, and using customer service software.
Overview
6
6
years of professional experience
Work History
Telephone Customer Service Representative
MCI Telecommunications
Las Cruces, NM
10.2025 - Current
- Facilitated bank inquiries by handling sensitive information while maintaining data security protocols.
- Multitasking through system databases to properly verify every client in a timely manner.
- Filling out paperwork on behalf of the client to apply for loans.
Small Business Owner
Natalie Potts
Las Cruces, NM
01.2020 - 11.2025
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Conducted market analysis to identify trends and adjust business strategies accordingly.
- Managed financial accounts to maintain budget discipline and ensure profitability.
Receptionist
AtHome Personal Care
Las Cruces, NM
08.2024 - 11.2024
- Performed clerical tasks such as data entry, photocopying, scanning, filing and faxing documents.
- Handled sensitive information while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Education
Bachelor of Science - Information And Communication Technology
New Mexico State University
Las Cruces, NMAssociate of Arts - General
New Mexico State University
Las Cruces, NM05-2022
Skills
- Customer service
- Data entry
- Business management
- Multitasking
- Proficient in Excel and other Microsoft software
- Records organization and management
- Telephone communications
Timeline
Telephone Customer Service Representative
MCI Telecommunications
10.2025 - Current
Receptionist
AtHome Personal Care
08.2024 - 11.2024
Small Business Owner
Natalie Potts
01.2020 - 11.2025
Bachelor of Science - Information And Communication Technology
New Mexico State University
Associate of Arts - General
New Mexico State University