Dynamic Restaurant Manager with a proven track record in customer engagement and satisfaction. Expertise in problem-solving and leadership, driving positive changes that enhance dining experiences.
Work History
Restaurant Manager
4 Years
Teresa's Mexican Restaurant | 09.2022 - Current
Oversaw daily restaurant operations, ensuring adherence to service standards and quality control.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of the involved parties.
Analyzed customer feedback to identify areas for improvement in service delivery.
Developed promotional campaigns to enhance customer engagement and increase sales.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Increased sales during off-peak hours by creating and promoting special offers.
Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
Education
- Biology
Aiken Technical College | Aiken, SC
Dean's List, 2025-2026
3.7 GPA
- Biology
University of South Carolina Aiken | Aiken, SC | 05-2029