Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Natalie Reagan

Sparta,MO

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Mortgage Loan Officer

Paddio Mortgage
05.2022 - Current
  • Worked with underwriters to fix application problems and resolve issues.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Explained different types of loans pertaining to client situations.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Monitored pipelines to track and log status of loans.

Credit Card Specialist

JP Morgan Chase
05.2014 - 04.2022
  • Researched and resolved customer complaints and disputes related to credit card accounts.
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts.
  • Built strong relationships with customers to increase retention and loyalty.
  • Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
  • Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing.
  • Implemented strategies to reduce risk of credit card fraud and identity theft.
  • Created credit policies, processes and procedures to maintain compliance with banking regulations.

Lead Teacher

The Goddard School
05.2013 - 05.2014
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Conferred with parents about student progress to boost family involvement and enhance student support.

Event Manager

Springfield Public Schools Springfield Mo
10.2011 - 05.2012
  • Assembled creative and innovative event attractions based on internal capabilities.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Implemented protocols and procedures to effectively manage planning process.

Education

Associate of Arts - Education/Psychology

Ozark Technical Community College
Springfield MO
05.2013

High School Diploma -

Glendale Highschool
Springfield MO
05.2010

Skills

  • Negotiation Tactics
  • Financial Analysis
  • Regulatory Compliance
  • Document Analysis
  • Licensed Mortgage Loan Originator
  • Client Account Management
  • Time Management
  • Strong Communication
  • Relationship Building
  • Goal Oriented
  • Team Collaboration
  • Conflict Resolution

Certification

  • Licensed NMLS - Current

Timeline

Mortgage Loan Officer

Paddio Mortgage
05.2022 - Current

Credit Card Specialist

JP Morgan Chase
05.2014 - 04.2022

Lead Teacher

The Goddard School
05.2013 - 05.2014

Event Manager

Springfield Public Schools Springfield Mo
10.2011 - 05.2012

Associate of Arts - Education/Psychology

Ozark Technical Community College

High School Diploma -

Glendale Highschool

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Natalie Reagan