Natalie Recendez
Corona,CA
Summary
Dedicated professional aiming for a role in a stable organization that prioritizes employee development. Experience in fast-paced settings, contributing as a team player while also leading initiatives. Excellent organizational capabilities paired with strong interpersonal skills drive successful outcomes. Motivated to embrace new challenges and adapt to evolving demands.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
BDC Representative
Penske Automotive Group
Santa Ana, California
04.2021 - Current
- Handled 80+ daily calls to resolve customer inquiries and enhance satisfaction.
- Managed customer inquiries, scheduled appointments, and processed internet leads, streamlining service department operations.
- Provided timely status updates on vehicles and accurate price quotes for maintenance services, ensuring informed customer decisions.
- Ensured world-class experience for customers throughout ownership journey.
- Entered and updated customer data and vehicle accounts accurately.
- Directed customers to relevant departments for vehicle inquiries.
Front Desk Reservationist
Pirates Dinner Adventure
Buena Park
10.2019 - 03.2020
- Executed accurate and timely customer data entry to support efficient reservations.
- Inputted and verified voucher numbers for seamless processing.
- Collected essential guest information to accommodate dietary needs and seating requirements.
- Promoted relevant add-ons to enrich guest experiences at events.
- Guided guests on procedures and policies to facilitate seamless operations.
- Recorded guest comments and suggestions from feedback cards.
- Processed credit card and gift card payments while issuing receipts.
- Managed front desk operations, assisting managers, vendors, clients, and first-time guest.
Billing/Customer Services
Mercury Insurance Group
Brea
11.2018 - 09.2019
- Managed over 90 inbound and outbound calls daily, addressing diverse client needs.
- Communicated effectively with clients and teams via chat, phone, email, and in-person interactions.
- Handled insured accounts, resolving general inquiries regarding policy status.
- Facilitated collection of electronic checks and credit card payments, ensuring timely transaction processing.
- Resolved billing issues and updated customer contact information, contributing to increased client satisfaction.
- Informed insureds about due dates, collection balances, and lapses in account status.
- Coordinated efforts across multiple lines of business including home, auto, and business policies.
- Collaborated with cross-functional teams to create customer-focused solutions that improved service delivery.
Customer Service Representative
Access LA Service
Brea
10.2017 - 10.2018
- Handled 80+ calls daily, ensuring effective communication with applicants and social workers.
- Guided applicants through eligibility processes and efficiently forwarded applications via email and mail.
- Communicated approval or denial of ADA paratransit eligibility to applicants.
- Supported applicants in appeals process for eligibility decisions, ensuring clear communication and understanding.
- Directed applicants to in-person functional assessment locations for evaluations.
- Trained 2 new employees in conflict resolution techniques and retrieval procedures to enhance customer service delivery.
- Trained in customer service after six months, managing rider feedback and investigating complaints.
- Addressed injuries and complaints related to reasonable modifications requests, ensuring compliance with ADA regulations.
Banquet Server
Los Coyotes Country Club
Buena Park
04.2016 - 10.2017
- Served food and beverages to over 500 guests during high-profile events with professionalism.
- Collaborated with 10+ servers to execute plated service for 500 guests, adhering to timelines.
- Set up and broke down banquet facilities for large-scale events, ensuring efficient transitions between service phases.
- Maintained compliance with food safety and sanitation standards, safeguarding guest health during high-volume service.
- Obtained California food handler card, demonstrating commitment to safe food handling practices.
Education
High School Diploma -
Katella High School
Anaheim05-2016
Some College (No Degree) - Social Work/ Human Services
California State University of Dominguez Hills
CarsonSkills
- Data entry and accuracy
- Spanish fluency
- Conflict resolution
- Adaptability
- Empathetic communication
- Tax preparation
Certification
California Food Handler Training Certificate 2016-2017
Projects
I served on the Anaheim Youth Advisory Council (A.Y.A.C) from September 2015 to May 2016, holding the position of Vice President. The council, operating under the guidance of the Chief of Police, addressed community issues by researching concerns, developing practical solutions, and implementing initiatives to create a positive local impact. During my tenure, I helped develop and deliver an Anti-Bullying curriculum that reached over 100 Anaheim after-school students. My responsibilities included preparing meeting agendas, coordinating program activities, and leading the creation of a two-week anti-bullying program featuring interactive lessons and student engagement activities.
Timeline
BDC Representative
Penske Automotive Group
04.2021 - Current
Front Desk Reservationist
Pirates Dinner Adventure
10.2019 - 03.2020
Billing/Customer Services
Mercury Insurance Group
11.2018 - 09.2019
Customer Service Representative
Access LA Service
10.2017 - 10.2018
Banquet Server
Los Coyotes Country Club
04.2016 - 10.2017
High School Diploma -
Katella High School
Some College (No Degree) - Social Work/ Human Services
California State University of Dominguez Hills