NATALIE REIMAO
Boston
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Front Desk Receptionist
Sway Spa
Dorchester
04.2025 - Current
- Greeted and welcomed clients upon arrival at the spa.
- Managed appointment scheduling through online booking systems.
- Assisted clients with inquiries about services and products offered.
- Processed payments and managed cash register operations.
- Collaborated with team members to ensure seamless service delivery.
- Updated client records in the management system as needed.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Retail sales associate
Lamberts Rainbow Market
Dorchester
01.2022 - 03.2022
- Operated the cash register
- Provided customer service
- Helped maintain a clean working environment, and helped with inventory by stocking and organizing shelves
- Managed inventory levels and restocked shelves as needed.
- Assisted customers with product selection and provided excellent service.
- Operated cash register and processed transactions accurately.
- Maintained clean and organized sales floor for a welcoming environment.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
Crew
McDonalds
Norwood
01.2021 - 01.2022
- Prepared and served food items following health and safety standards.
- Collaborated with team members to ensure smooth service during peak hours.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Education
12th Grade -
WELLESLEY HIGHSCHOOL
Wellesley, MA 08.2022 - 03.2026
Skills
- Cleaning Experience
- Order Picking
- Packaging
- Cashiering
- Quality Inspection
- Food Preparation
- Time Management
- Effective Communication
- Critical Thinking
- Appointment scheduling
- Payment processing
- Customer inquiries
- Online booking systems
- Scheduling
- Appointment confirmation
Languages
- Cape Verdean Creole
- English
- Cape Verdean Creole
Timeline
Front Desk Receptionist
Sway Spa
04.2025 - Current
12th Grade -
WELLESLEY HIGHSCHOOL
08.2022 - 03.2026
Retail sales associate
Lamberts Rainbow Market
01.2022 - 03.2022
Crew
McDonalds
01.2021 - 01.2022