Natalie Riley
Port Huron ,MI
Summary
Compassionate Case Manager experienced in Child Welfare & Mental Health. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
20
20
years of professional experience
Work History
Case Manager
St. Clair County Community Mental Health
12.2022 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
Assistance Payment Worker
Michigan Department Of Health And Human Services
08.2022 - 12.2022
- Helped families apply for and receive public assistance.
- Informed families of expectations and goals of Michigan Department of Health and Human Services.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Children Service Specialist
Michigan Department Of Health And Human Services
05.2012 - 08.2023
- Conducted home, school and community visits to assigned clients to assess client's level of care and provide guidance towards meeting treatment goals.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Implemented motivational interviewing skills to assess risk factors for child abuse and neglect, substance use and intimate partner violence.
- Provided on-going support to resource parents through coaching and crisis intervention techniques.
Assistance Payment Worker
Michigan Department Of Health And Human Services
04.2011 - 05.2012
- Helped families apply for and receive public assistance.
- Informed families of expectations and goals of Michigan Department of Health and Human Services.
- Assessed family needs and supplied information and referrals to help meet needs.
- Assisted clients with completion of applications and paperwork.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Interviewed applicants and explained scope of different available benefits.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Case Manager/Housing Resource Specialist
Blue Water Safe Horizons
07.2006 - 03.2011
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in community events to promote services and engage with public.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Helped clients find permanent or temporary housing.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
Sales Associate/Key Holder
Motherhood Maternity
05.2003 - 12.2006
- Operated POS system to total purchases and receive and process cash and credit payments.
- Completed store opening and closing procedures.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Opened inventory boxes and restocked shelves.
- Processed cash, credit, debit, and check payments.
- Counted out cash drawers and balanced totals.
- Constructed cardboard and window merchandise displays, organized shelves and racks and maintained clean sales floor to promote visually appealing shopping environment.
- Improved customer service by projecting friendly and knowledgeable attitude.
Education
Master of Social Work - School of Social Work
University of Michigan
Michigan 05.2026
Bachelor of Human Services - Human Services
Baker College
Port Huron, MI12.2010
Medical Assistant Certificate - Medical Assistant
Ross Medical Education Center
Port Huron, MI 2001
Skills
- Customer Service
- Case Notes
- Case Planning and Management
- Client Empowerment
- Home Visits and Inspections
- Patient Assessments
- Apple macOS
- POS System Operations
- PROFICIENT IN MiBRIDGES & MISACWIS
- Computer Proficiency and Microsoft Office
- Cash Register Operation
Affiliations
- Woman's Life Insurance Society Chapter 810 Secretary
Timeline
Case Manager
St. Clair County Community Mental Health
12.2022 - Current
Assistance Payment Worker
Michigan Department Of Health And Human Services
08.2022 - 12.2022
Children Service Specialist
Michigan Department Of Health And Human Services
05.2012 - 08.2023
Assistance Payment Worker
Michigan Department Of Health And Human Services
04.2011 - 05.2012
Case Manager/Housing Resource Specialist
Blue Water Safe Horizons
07.2006 - 03.2011
Sales Associate/Key Holder
Motherhood Maternity
05.2003 - 12.2006
Master of Social Work - School of Social Work
University of Michigan
Bachelor of Human Services - Human Services
Baker College
Medical Assistant Certificate - Medical Assistant
Ross Medical Education Center
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