Natalie Rivenes
South Bend
Summary
Detail-oriented Certified Medical Assistant with expertise in back office management. Proven ability to enhance clinic workflows and improve patient satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
The South Bend Clinic
South Bend, IN
02.2017 - Current
- Assisted in patient examinations and procedures, ensuring comfort and compliance with protocols.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Coordinated patient scheduling, optimizing clinic workflow and reducing wait times.
- Trained new staff members on clinical procedures and office protocols, fostering a knowledgeable team environment.
- Collaborated with healthcare professionals to develop individualized patient care strategies, enhancing treatment outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Certified Medical Assistant
I-Spine Institute, Unity Medical
Mishawaka, IN
06.2015 - 02.2017
- Educated patients on treatment plans, enhancing understanding and adherence to medical advice.
- Monitored vital signs and documented changes, supporting proactive patient care initiatives.
- Implemented process improvements that streamlined administrative tasks, increasing overall clinic efficiency.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
Certified Medical Assistant
Goshen Health Orthopedics
Goshen, IN
08.2010 - 06.2015
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Assisted in patient examinations and procedures, ensuring comfort and compliance with protocols.
- Trained new staff members on clinical procedures and office protocols, fostering a knowledgeable team environment.
Education
Associate of Science - Applied Science
Brown Mackie College
South Bend, IN04-2009
Skills
- HIPAA compliance
- Specimens collection and processing
- Sterilization techniques
- Wound care
- Inventory and supply management
- Conflict resolution
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- EMR / EHR
- Procedure assistance
Accomplishments
- Recognized for going above and beyond the call of duty.
- Successfully transitioned facility to use of Next-Gen, EPIC and Athena.
- Recognized for outstanding dedication to patient care.
- Supervised team of 10-50 staff members.
Certification
- CMA - Certified Medical Assistant
Timeline
Certified Medical Assistant
The South Bend Clinic
02.2017 - Current
Certified Medical Assistant
I-Spine Institute, Unity Medical
06.2015 - 02.2017
Certified Medical Assistant
Goshen Health Orthopedics
08.2010 - 06.2015
Associate of Science - Applied Science
Brown Mackie College