Natalie Rodgers
Winter Garden,FL
Summary
Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Server Assistant
Ocean Prime
Orlando, FL
05.2024 - Current
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Assisted in training new server assistants on job responsibilities and procedures.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Responded promptly to requests from servers or other staff members.
- Delivered exceptional customer service through friendly interactions with guests.
- Checked in with customers throughout their meal to ensure satisfaction.
- Retrieved and transported dirty tableware to dishwashing area.
Restaurant Hostess
Four Seasons Hotels and Resorts
Orlando, Florida
10.2022 - Current
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Assisted with setting up banquet rooms for special events.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Greeted customers and escorted them to their tables.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed reservations, waitlists, and special requests for large parties.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Attractions Attendant
Walt Disney World Resort
Orlando, FL
09.2020 - 01.2024
- Maintained organized lines at ride entrances and exits by directing guests accordingly.
- Greeted guests and provided information regarding the attractions.
- Resolved customer complaints promptly and courteously.
- Provided assistance in emergency situations if needed or requested by supervisors.
- Adhered strictly to safety regulations set forth by the attraction park.
- Answered questions from guests about available services and amenities.
- Monitored guest behavior while on premises to ensure safety of all patrons.
- Communicated with management team regarding any issues or incidents that may occur during shift hours.
- Followed all guidelines related to customer service standards while interacting with guests.
- Ensured that safety protocols were followed at all times.
- Verified age requirements for certain attractions according to company policy.
- Assisted with crowd control when necessary during peak periods of visitation.
Education
High School Diploma -
Centerville High School
Centerville05-2016
Some College (No Degree) - Hospitality
Sinclair Community College
Dayton, OHSkills
- Service prioritization
- Tableside Service
- Table Bussing
- Positive and Friendly Attitude
- Performance Improvement
- Flexible Schedule
- Heavy Lifting
- Willing to Learn
- Cash Handling
- Teamwork and Collaboration
- Dining customer service
- High-volume dining
- Point of Sale (POS) system operations
- Responsible and Trustworthy
- Attention to Detail
Timeline
Server Assistant
Ocean Prime
05.2024 - Current
Restaurant Hostess
Four Seasons Hotels and Resorts
10.2022 - Current
Attractions Attendant
Walt Disney World Resort
09.2020 - 01.2024
High School Diploma -
Centerville High School
Some College (No Degree) - Hospitality
Sinclair Community College