Natalie Rodriguez
The Bronx,NY
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
6
6
years of professional experience
Work History
ECommerce Sales/Senior Operations Manager
Oem Trading LLC
12.2021 - 09.2024
- warehouse was for mobile devices and accessories. such as Apple/ samsung etc..
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- built their ecom stores such as eBay and Amazon to hit 10x their sales. For mobile devices and accessories.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Increased online sales by developing and implementing targeted ecommerce marketing strategies.
- Utilized Google AdWords and Facebook Ads Manager to create targeted paid advertising campaigns that drove traffic and conversions on the website.
ECommerce Sales/Operations Manager
Early Upgrade
05.2020 - 12.2021
- warehouse was for mobile devices and accessories. such as Apple/ samsung etc..
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- worked with 3PL companies and for there ecom stores, i built them from 20k a month in sales to 250k in sales a month.
- Ran an ecom team of over 25 people and manage sales and listings. I was over the entirety of the warehouse.
- For ecom was asked by eBay to speak about selling on there platform because of the sales I was able to do.
- Partnered with vendors and suppliers to effectively manage and budget.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- After i fixed their ecom stores, I was asked to take over there whole warehouse and fix it.
- shipping time took 1-2 weeks before me after me it was 2-3 day.
- fixed there inventory system and helped the warehouse run soomthly.
ECommerce Sales Supervisor
Shine Electronics
09.2018 - 04.2020
- warehouse was for mobile devices and accessories. such as Apple/ samsung etc..
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- I did the marketing for eBay and Amazon, the markdowns, and making sure everything was shipped out correctly.
- where I learned my ecom skills and learned how to make ecom stores very successful.
Education
Associate Of Business Administration - Business Administration And Management
Fordham University
The Bronx, NY01.2016
Skills
- Administrative Management
- Sales Promotion
- Corporate Partnerships
- Team Leadership
- Inventory Management
- Staff Management
- Operation Monitoring
- Productivity improvement
- eCommerce expert
- Data-driven decision making
- Brand development strategy
- Ecommerce platform knowledge
Timeline
ECommerce Sales/Senior Operations Manager
Oem Trading LLC
12.2021 - 09.2024
ECommerce Sales/Operations Manager
Early Upgrade
05.2020 - 12.2021
ECommerce Sales Supervisor
Shine Electronics
09.2018 - 04.2020
Associate Of Business Administration - Business Administration And Management
Fordham University
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