Natalie Russell
Burlington,NC
Summary
Dedicated Customer Service Representative skilled in fostering client relationships and enhancing customer satisfaction. Strong team player with a positive attitude, committed to contributing to organizational success. Experienced in managing escalated support issues and driving business growth through effective partnerships.
Overview
5
5
years of post-secondary education
10
10
years of professional experience
Work History
Remote Seasonal Customer Service Representative
VF Corporation
Greensboro, NC
09.2024 - 01.2025
- Assisted VF brand customers with order status, product questions, and service requests.
- Processed returns, exchanges, and refunds using company customer service systems.
- Resolved billing, shipping, and account issues through phone, chat, and email support.
- Logged customer interactions in CRM tools following VF Corporation service standards.
- Updated order records and delivery information across internal systems.
- Escalated complex cases to supervisors and partner teams for review.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Remote Seasonal Customer Service Representative
VF Corporarion
Greensboro, NC
10.2023 - 12.2023
- Assisted VF brand customers with order status, product questions, and service requests.
- Processed returns, exchanges, and refunds using company customer service systems.
- Resolved billing, shipping, and account issues through phone and email support.
- Logged customer interactions in CRM tools following VF Corporation service standards.
- Updated order records and delivery information across internal systems.
- Escalated complex cases to supervisors and partner teams for review.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Sales Associate
Warby Parker
Greensboro, NC
06.2023 - 10.2023
- Assisted customers with eyewear selections using Warby Parker product knowledge.
- Styled frames and explained lens options for fitting needs.
- Processed sales transactions through point-of-sale systems.
- Maintained organized displays and stocked eyewear merchandise.
- Responded to customer questions with friendly, professional service.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Receptionist
Healing Hands Chiropractic
Greensboro, NC
05.2022 - 12.2022
- Greeted patients at Healing Hands Chiropractic front desk with professional, friendly service.
- Answered calls and scheduled appointments using office calendars.
- Checked in patients and verified forms for accurate visit preparation.
- Handled patient questions about visits, paperwork, and office procedures.
- Processed incoming mail, faxes, and office correspondence efficiently.
- Supported billing tasks and insurance paperwork for chiropractic visits.
- Performed data entry tasks into various computer systems accurately and promptly.
Salon Receptionist
Local Honey Salon
Greensboro, NC
09.2019 - 03.2020
- Greeted guests and managed front desk check-ins.
- Prepared client records and noted service preferences.
- Supported stylists with appointment changes and daily schedule flow.
- Maintained reception area cleanliness and organized display shelves.
- Responsible for opening and closing the reception area each day according to set guidelines.
- Conducted cash handling procedures such as accepting payment from clients, processing credit cards transactions or issuing refunds as necessary.
- Monitored stock levels of retail items available for purchase by customers.
- Scheduled salon appointments and updated stylist calendars.
- Answered phones, relayed messages, and confirmed client bookings.
Spa Receptionist
Balance Day Spa
Greensboro, NC
03.2017 - 08.2019
- Greeted Balance Day Spa guests and managed check-in and check-out flow.
- Scheduled appointments using spa booking software and maintained daily calendars.
- Answered phones, emails, and client questions with professional, courteous service.
- Processed payments, gift cards, and retail transactions through point-of-sale systems.
- Provided clients with information on spa services, packages, and promotions.
- Kept reception area clean, organized, and stocked with necessary supplies.
- Guided customers through facility tours explaining spa resources and amenities.
Retail Sales Associate
Columbia Sportswear
Mebane, North Carolina
04.2015 - 02.2017
- Greeted shoppers and delivered Columbia Sportswear product guidance
- Processed sales transactions through POS systems
- Assisted customers with outerwear, footwear, and accessory selections
- Maintained fitting rooms and store presentation standards
- Replenished merchandise and organized backroom inventory
- Handled returns, exchanges, and customer service concerns
Education
Fashion Merchandising - Partially Finished
University of North Carolina At Greensboro
Greensboro, NC 08.2016 - 12.2018
General Education -
Guilford Technical Community College
Jamestown, NC 08.2014 - 05.2016
General Education - General Studies
North West Shoals Community Collage
Florence, AL 08.2012 - 12.2013
Shelton State Community College
Tuscaloosa, ALSkills
- Customer service
- Critical thinking
- Adaptability and flexibility
- Phone support
- Data entry
- Conflict resolution
- Attention detail
- Key holder experience
- Empathy and patience
Timeline
Remote Seasonal Customer Service Representative
VF Corporation
09.2024 - 01.2025
Remote Seasonal Customer Service Representative
VF Corporarion
10.2023 - 12.2023
Sales Associate
Warby Parker
06.2023 - 10.2023
Receptionist
Healing Hands Chiropractic
05.2022 - 12.2022
Salon Receptionist
Local Honey Salon
09.2019 - 03.2020
Spa Receptionist
Balance Day Spa
03.2017 - 08.2019
Fashion Merchandising - Partially Finished
University of North Carolina At Greensboro
08.2016 - 12.2018
Retail Sales Associate
Columbia Sportswear
04.2015 - 02.2017
General Education -
Guilford Technical Community College
08.2014 - 05.2016
General Education - General Studies
North West Shoals Community Collage
08.2012 - 12.2013
Shelton State Community College