Natalie Ruybal
Denver,CO
Summary
Compassionate Patient Registrar driven by high productivity and efficient task completion. Skilled in patient registration, data entry accuracy, and healthcare software proficiency. Excel at communication, empathy, and problem-solving to enhance patient experiences and streamline administrative processes.
Overview
6
6
years of professional experience
Work History
Patient Registrar
HCA HealthONE Swedish
Englewood, CO
12.2025 - Current
- Registered patients accurately and efficiently with a focus on empathy and professionalism.
- Verified demographic, insurance, and financial information for proper billing and authorization.
- Collected patient portions and encouraged upfront payments, helping exceed collection goals.
- Negotiated high deposits to align with revenue targets and strengthen financial outcomes.
- Maintained HIPAA compliance and ensured patient confidentiality at all times.
- Resolved patient concerns promptly to enhance satisfaction and service quality.
- Collaborated with the team to categorize future accounts for follow-up and resolution.
- Provided support and guidance to team members to resolve complex registration issues.
- Worked with leadership and cross-functional teams to maintain high patient care standards.
Front Office Supervisor
Peachtree Group
Lone Tree, CO
11.2024 - 12.2025
- Supervised front office operations, prioritizing guest satisfaction.
- Trained and supported front desk agents, fostering exceptional guest service and compliance with company policy.
- Resolved escalated guest issues and billing discrepancies with professionalism and tact.
- Assisted in scheduling, delegating tasks, and monitoring performance to maintain efficient team operations.
- Collaborated with housekeeping, maintenance, and management to ensure room readiness and service quality.
- Cultivated positive team culture through empowerment, accountability, and consistent guidance.
Front Desk Agent
Peachtree Group
Lone Tree, CO
05.2024 - 11.2024
- Handled guest check-ins, check-outs, and room assignments.
- Greeted guests in a welcoming and warm manner.
- Responded to guest inquiries.
- Clarified billing inquiries for guests at the front desk.
- Provided accurate information about hotel facilities, services, and local dining/experiences.
- Handled incoming calls, made transfers, or took messages.
- Resolved issues promptly and professionally, maintaining high levels of customer satisfaction.
Pet Care Associate
COME SIT STAY
Parker, CO
08.2023 - 01.2024
Crew Member
Chipotle Mexican Grill
Parker, CO
11.2021 - 12.2022
Sandwich Artist
SUBWAY®Restaurants
Parker, CO
05.2020 - 10.2021
Education
High school diploma -
Legend High School
Parker, CO05-2022
Skills
- Patient registration
- Payment collection
- Documentation accuracy
- Effective communication
- Team collaboration
- Problem solving
- Empathy and patience
- Positive Language Use
- Hospitality
Timeline
Patient Registrar
HCA HealthONE Swedish
12.2025 - Current
Front Office Supervisor
Peachtree Group
11.2024 - 12.2025
Front Desk Agent
Peachtree Group
05.2024 - 11.2024
Pet Care Associate
COME SIT STAY
08.2023 - 01.2024
Crew Member
Chipotle Mexican Grill
11.2021 - 12.2022
Sandwich Artist
SUBWAY®Restaurants
05.2020 - 10.2021
High school diploma -
Legend High School