Natalie Sampson
Denton
Summary
Motivated and dedicated cosmetologist with one year of hand-on experience in the beauty industry, supported by a background in management. Known for exceptional customer service, strong organizational skills, and the ability to create a welcoming environment. Experienced in talent acquisition, scheduling, and client relationship building. Proven ability to work in fast-paced settings while maintaining high standards of quality and professionalism. Eager to leverage diverse skills to contribute to a dynamic salon team and enhance client experience.
Overview
8
8
years of professional experience
Work History
Bartender Shift Manager
Chilito's
08.2023 - Current
- Performed opening and closing duties, setting up for incoming shift, and preparing cash drawers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
Front Desk Receptionist
Tangerine Salons
09.2023 - 03.2024
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Hospitality and Hiring Manager
On The Border
10.2018 - 07.2023
- Developed performance management systems that promoted employee growth and development.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
- Managed interview scheduling, and facilitated communication with candidates throughout the hiring process.
- Created customized training programs for individual departments, enhancing skill sets and increasing overall productivity levels.
- Increased applicant quality by streamlining the hiring process and implementing a pre-screening system.
- Led efforts to establish a strong company culture, emphasizing core values and promoting employee satisfaction throughout the organization.
- Worked closely with HR leadership to update policies during COVID-19 pandemic response.
Restaurant Server
R&K Cafe
08.2016 - 10.2018
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Cosmetology Program - Cosmetology Education
Ogle School Hair Skin Nails
Denton, TX07.2024
Associate of Arts - Liberal Arts And General Studies
Hill College
Cleburne, TX05.2014
Skills
- Cleanliness standards
- Upselling strategies
- Employee coaching
- Talent acquisition
- Training program development
- Interpersonal skills
- Problem-solving
- Guest retention
- Conflict Resolution
Timeline
Front Desk Receptionist
Tangerine Salons
09.2023 - 03.2024
Bartender Shift Manager
Chilito's
08.2023 - Current
Hospitality and Hiring Manager
On The Border
10.2018 - 07.2023
Restaurant Server
R&K Cafe
08.2016 - 10.2018
Cosmetology Program - Cosmetology Education
Ogle School Hair Skin Nails
Associate of Arts - Liberal Arts And General Studies
Hill College
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