Natalie Schaum
Pittsburgh,PA
Summary
Dedicated Guest Service Supervisor adept at leading teams and optimizing operations. Expertise in order processing, inventory, and conflict resolution. Prepared to contribute to enhanced customer experiences and streamlined procedures.
Overview
5
5
years of professional experience
Work History
Guest Service Supervisor
Phipps Conservatory And Botanical Gardens
Pittsburgh, PA
09.2023 - Current
- Responsible for all operations of the conservatory.
- Creating plans for future shows and displays in the gift shop.
- Ordering merchandise that is cohesive.
- Processing all incoming products. This includes adding them into the system, pricing, tagging, storing, and managing the POs.
- Keeping up with the inventory of products and handling any discrepancies.
- Creating daily plans based on deliveries and agendas
- Providing excellent customer service to guests.
- Handling complaints in a timely and helpful manner.
- Holding daily meetings with other management, as well as employees, to discuss the plans and goals of the day.
- Training new staff members on daily procedures.
- Handling cash and deposits.
- Completing daily safe counts and spreadsheets.
- Managing a team of 20 or more people.
- Organizing and general office procedures.
Guest Service Associate
Phipps Conservatory And Botanical Gardens
Pittsburgh, PA
10.2022 - 09.2023
- Operating cash registers in the gift shop.
- Restocking of merchandise in the store.
- Selling tickets at the admissions desk.
- Upselling memberships to guests.
- Answering incoming phone calls.
- Listening to and resolving any guest issues.
Staff Associate/Cashier
Dunkin
Orlando, FL
05.2021 - 06.2022
- Provided solid customer service to all customers.
- Taking orders accurately and efficiently.
- Handling cash drawers when checking out customers.
- Responsible for cleanliness and safety.
Education
High School Diploma -
Timber Creek High School
Orlando, FL05-2022
Skills
- Customer service
- Team management
- Inventory management
- Order processing
- Effective communication
- Operations support
References
Kelly Donaldson
- Retail Manager at Phipps Conservatory and Botanical Gardens
- kdonaldson@phipps.conservatory.org
- 412-652-6594
Anna Reese
- Guest Service Manager at Phipps Conservatory and Botanical Gardens
- areese@phipps.conservatory.org
- 412-735-9844
Timeline
Guest Service Supervisor
Phipps Conservatory And Botanical Gardens
09.2023 - Current
Guest Service Associate
Phipps Conservatory And Botanical Gardens
10.2022 - 09.2023
Staff Associate/Cashier
Dunkin
05.2021 - 06.2022
High School Diploma -
Timber Creek High School