Natalie Sheats-Alexandre
Cordova,TN
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Independent Insurance Broker
Self-employeed
08.2018 - Current
- Created tailored quotes and proposals for clients.
- Provided ongoing support to existing clients by addressing inquiries, resolving concerns, and assisting with claims processes when necessary.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
Health Advisor
BCBST
07.2024 - 06.2025
- Maintained full and current understanding of available plans, products and services.
- Handled more than 20 daily inbound calls from health plan customers.
- Resolved problems related to benefits, eligibility and claims.
Sr. Business Account Executive
Comcast
11.2022 - 07.2024
- Addressed each customers' needs and wants to recommend suitable product options.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
No Degree - Applied Psychology
Fort Valley State University
Fort Valley, GAHigh School Diploma -
Clarke Central High School
Athens, GA06.1997
Skills
- Adaptability
- Self motivation
- Product Knowledge
- Account Retention
- HIPAA compliance
- Effective communication
Certification
- Licensed Life, Accident, and Health Producer
- Life Active 10/2018 - Current
- Accident & Health Active 09/2024- Current
Timeline
Health Advisor
BCBST
07.2024 - 06.2025
Sr. Business Account Executive
Comcast
11.2022 - 07.2024
Independent Insurance Broker
Self-employeed
08.2018 - Current
No Degree - Applied Psychology
Fort Valley State University
High School Diploma -
Clarke Central High School
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