Natalie Sheppard
Gastonia,NC
Summary
Efficient Patient Financial Services Representative known for productivity and timely completion of tasks. Possess specialized skills in billing, coding accuracy, and insurance claims management. Excel in communication, problem-solving, and teamwork to ensure optimal patient financial experiences.
Overview
24
24
years of professional experience
Work History
Patient Financial Services Representative
CaroMont Medical Group
Gastonia, NC
02.2001 - Current
- Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data.
- Conducted follow-up on outstanding insurance claims and worked with other departments to resolve payment issues.
- Researched and responded to customer inquiries via phone, email, or mail regarding billing statements, services rendered.
- Ensured HIPAA compliance when handling confidential patient information.
- Identified areas of improvement in policies and procedures associated with Patient Financial Services operations.
Education
High School Diploma -
Hunter Huss High School
Gastonia, NC06-1997
Skills
- Insurance Verification
- Issue Research
- Medical billing knowledge
- Medical Terminology
- HIPAA Compliance
- Customer Service
- Claims Processing
- Updating Customer Accounts
- Telephone Etiquette
- Effective Communication
- Adjustment posting
- Documentation skills
Timeline
Patient Financial Services Representative
CaroMont Medical Group
02.2001 - Current
High School Diploma -
Hunter Huss High School