Natalie Stackhouse
Newmarket
Summary
Detail-oriented medical assistant with extensive experience in case management, client relations, and patient care. Proactive and independent, demonstrating strong problem-solving abilities and a commitment to accuracy and organization. Skilled in document preparation, patient communication, and electronic health records, with a proven ability to support team efficiency in fast-paced healthcare environments.
Overview
14
14
years of professional experience
Work History
Medical Office Specialist
Appledore Family Medicine
Portsmouth
11.2024 - Current
- Manage patient scheduling and appointment confirmations, streamlining office operations.
- Coordinate with healthcare providers to manage referrals, enhancing community partnerships and fostering patient trust.
- Ensure smooth operations through proactive problem-solving and meticulous attention to detail.
- Train new staff on office procedures and software systems for seamless integration.
CFI Case Manager
Crotched Mountain Community Care
Rochester
04.2023 - 10.2024
- Developed and implemented personalized care plans for CFI clients, ensuring their specific needs, preferences, and goals are met effectively.
- Coordinated community resources and partnerships to deliver support services, improving overall well-being for CFI clients.
- Advocated for clients in the Choices for Independence Waiver program by collaborating with community resources to secure additional support.
- Updated and maintained online client files to support client success and facilitate smoother transitions between programs.
Shelter and Housing Services Coordinator
New Beginnings
Laconia
05.2018 - 10.2022
- Oversaw the agency's emergency shelter and housing-first program, supervising staff to ensure effective service delivery.
- Coordinated shelter and housing services, providing trauma-informed support to survivors while managing programs.
- Provided trauma-informed emotional support, court support, and case management to survivors of domestic and sexual violence.
- Partnered with local businesses and organizations to secure in-kind donations, enhancing resources for survivors and strengthening community support.
Intern
Joan G Lovering Health Center
Greenland
08.2017 - 05.2018
- Roomed patients and took vital signs while advocating for their needs during weekly procedure clinics.
- Facilitated patient navigation during weekly STI clinic, enhancing flow and patient satisfaction.
- Organized patient files and medical records to support healthcare staff effectively.
Receptionist
Sandy Point Beach Resort
Alton Bay
04.2012 - 10.2017
- Scheduled reservations and coordinated guest check-in/out processes efficiently.
- Assisted guests with inquiries, offering information about resort amenities and services.
- Processed payments and managed billing inquiries for guest accounts accurately.
Education
Bachelor of Science - Social Work
University of New Hampshire
Newmarket05-2018
Skills
- Case management
- Electronic health records
- Time management
- Problem solving
- Confidential record handling
- Client communication
- Attention to detail
- Crisis intervention
- Referral management
- Medical terminology
Timeline
Medical Office Specialist
Appledore Family Medicine
11.2024 - Current
CFI Case Manager
Crotched Mountain Community Care
04.2023 - 10.2024
Shelter and Housing Services Coordinator
New Beginnings
05.2018 - 10.2022
Intern
Joan G Lovering Health Center
08.2017 - 05.2018
Receptionist
Sandy Point Beach Resort
04.2012 - 10.2017
Bachelor of Science - Social Work
University of New Hampshire