Natalie Stagliano
Springfield,PA
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
Madison Glen Mills
Glen Mills
2022.05 - Current
- Respond to all tenant requests for service by coordinating repairs and replacements
- Assess need, schedule, and monitor repairs, follow-up on completion and communicate resolution of issue to tenant
- Coordinate activities such as open houses, realtor tours, and residential promotional activities
- Maintain knowledge and awareness of corporate in/out migration, property competition, and other market conditions affecting leasing and operations
- Respond to resident concerns and complaints
- Counsel residents and provide referrals to appropriate agencies
- Review all applications - run screenings and verifications, approve, or deny applicants
- Improved and upheld 98% occupancy
- Perform market surveys
- Made 60+ outward calls/emails per day
- Bill rent
- Inspect apartments for move in/out condition and turnover status
- Rental income projection reporting
- Run delinquency reports, future occupancy projection reports, and budget projection reports
- Address delinquency
- File court documents for eviction and attend scheduled court hearings as Landlord's representative
- Remain current on and compliant with policies and laws affecting the market and leasing of the property, including the Company's leasing agreement, Landlord Tenant code, Fair Housing Laws, and other applicable laws.
Leasing Agent
Morgan Properties Stonegate
Devon , PA
2020.07 - 2022.05
- Advertising available properties and conducting property tours as part of marketing activities
- Inspected properties when tenants take occupation and vacate
- Handling maintenance emergencies by responding quickly with solutions, managing resident's concerns and problem-solving issues to ensure resident satisfaction
- Recording and updating details of prospective and existing tenants into computer database, screening prospective tenants to ensure they meet eligibility requirements, completing lease applications, assisting with verification of application information, and communicating results to prospective tenants
- Maintaining, and storing documentation, accepting rent payments, security deposits and other fees.
Receptionist/Assistant
Nirvana Hair Gallery and Spa
Springfield , PA
2015.08 - 2018.09
- Answered phones calls, welcomed, and greeted customers, ensuring they felt comfortable and happy with their visit
- Promoting the image of the spa to provide clients a positive impression
- Booking appointments, giving refreshments, shampooing/conditioning clients, create client folders, manage paperwork, scanning documents, greeting guests at the door
- Record business transactions by registering new clients, receiving payments, and issuing invoices
- Maintained knowledge of products and services offered to meet client's needs
- Resolve any client issues to ensure customer is satisfied
- Maintain and build good relationships with clients.
Education
High School Diploma -
Springfield High School
Springfield, PATheatre and Film Acting -
American Academy of Dramatic Arts
Manhattan, NYSkills
- Microsoft Word
- Outlook
- Excel
- Yardi accounting/property Management software
- CRM/rentcafe/Rent Manager
Awards
- Award for top closings for Morgan Properties Oct 2021
- Top 5-star reviews at Morgan Properties 2022
- Most outgoing award at American Academy of Dramatic Arts
- Attendance award at Springfield High School
Timeline
Assistant Property Manager
Madison Glen Mills
2022.05 - Current
Leasing Agent
Morgan Properties Stonegate
2020.07 - 2022.05
Receptionist/Assistant
Nirvana Hair Gallery and Spa
2015.08 - 2018.09
High School Diploma -
Springfield High School
Theatre and Film Acting -
American Academy of Dramatic Arts
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