Natalie Taylor
East Orange,NJ
Summary
A result driven professional, committed to outstanding customer service, also accounts payable, and data entry, I excel in all categories. My work ethic is impeccable through in depth problem-solving, and strong communication skills. I am a team player, or can work alone, always striving for excellence.
Overview
1
1
Certification
Work History
Accounts Payable Analyst
FedEx
Newark Airport NJ
11 1996 - 09 1997
Working in Accounts Payable for Fed-Ex, making sure all accounts were paid, and balances accounted for, entering daily, and weekly reports, on all transaction going ou,t and coming in. Monthly reports on losses, and satisfied accounts. Following up with businesses,to make sure payments was received, and merchandize delivered. working closely with Accounts Receiveable to balance all accounts monthly, and all entries entered, and approved.
Repair Analyst
Verizon Communications
37 Maple Avenue, Morristown NJ
11 1997 - Current
Working in a high volume call center, taking inbound calls, for business, and residential customers. Trouble shooting services that are not working, interuption of service, to poles, and lines, beind down. Working with emergency services, police, fire , and DOT, due to poles, and lines down in hazardous situation. Working closely with dispatchers to expidite emergency dispatch of technicians. Also programming services, if not working, updatng programs that are having issues for businese, and residential customers. Working with other departments for installations, and move of location services. Advising customers on any new, or upgraded services, that will also enhance the phone and data experience. Fo.lowing up with customers, making sure all issues are resolved in a timely manner.
Education
CXC - Business Management
Tranquility High School
05.1985
NA - Business And Computer Science
Essex CountyvCollege
05.1995
Skills
- Account Reconciliation
- Bookkeeping
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Gathered, organized and input information into digital database
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals
- Evaluated customer needs and feedback to drive product and service improvements
Certification
- Communications and Systems
Certified in Communications and. CCIS systems.
I am a people person, work well with teams, and by myself, in a busy environment, or slow pace. I take it as a challenge, the more diificult the situation, the more satisfying when resolved. I bring the energy, and the knowledge, of what it takes to get the job done. Challanges are to be over come, and thats part of the job.
Timeline
Accounts Payable Analyst
FedEx
11 1996 - 09 1997
Repair Analyst
Verizon Communications
11 1997 - Current
CXC - Business Management
Tranquility High School
NA - Business And Computer Science
Essex CountyvCollege