Hardworking and passionate with strong organizational skills eager to secure entry-level assistants supervisor position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Come to work on time .
Overview
15
15
years of professional experience
Work History
Resident Care Assistant
Morning Pointe Senior Living
12.2008 - 01.2015
Revised work practices to improve efficiency, boost quality and meet production goals.
Trained assembly finishers and evaluated quality of work.
Conducted routine inspections to check quality and compliance with established specifications.
Coordinated with day shift supervisor to balance staffing as workloads changed.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Maintained safety records and accident reports for human resources.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Submitted documentation and reports to upper management.
Phlebotomy Technician
DCH Regional Medical Center
02.2015 - 03.2016
Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures.
Tracked collected specimens by initialing, dating, and noting times of collection.
Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Centrifuged blood samples as outlined in clinical protocols.
Followed physician orders to correctly administer therapeutic phlebotomy.
Stocked phlebotomy cart or carrier with appropriate supplies.
Used personal protective equipment correctly to protect coworkers and patients.
Laboratory Technician 2
DCH Regional Medical Center
04.2016 - 03.2017
Cooperated with other technicians to develop and test new protocols.
Collaborated with researchers and scientists to design and execute experiments.
Participated in lab meetings and project presentations.
Researched new methods and techniques to improve laboratory procedures.
Trained new laboratory personnel to apply proper laboratory techniques and best practices.
Trained and supervised junior technicians in laboratory protocols.
Prepared samples for shipping and disposed of bodily fluids in proper containers.
Inspected laboratory equipment to maintain good working condition for optimal results.
Maintained documentation on tests performed in lab.
Trained new associates in laboratory procedures and standards.
Documented information by maintaining daily logs and equipment record books.
Cleaned and sterilized tools and equipment to maximize purity of specimens.
Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
Performed routine lab and department maintenance to keep area clean and orderly.
Laboratory Technician 3
DCH Regional Medical Center
04.2017 - 03.2018
Coordinated and managed laboratory projects and experiments.
Trained and supervised junior technicians in laboratory protocols.
Developed new protocols and improved existing laboratory processes.
Provided support and guidance to junior lab staff.
Performed routine lab and department maintenance to keep area clean and orderly.
Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
CSR Supervisor
DCH Regional Medical Center
04.2018 - 02.2021
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Managed customer service budgets for cost-effective staff and resource allocation.
Implemented project management techniques to overcome obstacles and increase team productivity.
Improved office operations by automating client correspondence, record tracking and data communications.
Developed customer service initiatives to improve performance and uplift satisfaction scores.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Led customer service projects to address and achieve key business objectives.
Kept high average of performance evaluations.
Supervised large teams with guidance, support and direction for high-quality customer care.
Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Interceded between employees during arguments and diffused tense situations.
Laboratory Processor
DCH Regional Medical Center
03.2021 - Current
Trained and supervised junior technicians in laboratory protocols.
Provided support and guidance to junior lab staff.
Developed new protocols and improved existing laboratory processes.
Tracked collected specimens by initialing, dating, and noting times of collection.
Inspected laboratory equipment to maintain good working condition for optimal results.
Trained new laboratory personnel to apply proper laboratory techniques and best practices.
Education
Certificate - DOT- Directly Observed Therapy
Dot Urine Specimen Collector
Tuscaloosa, AL
09.2023
Certificate - Labor Economics And Statistics
Basic Life Support
Tuscaloosa, AL
07.2023
Certificate - 8100 Roche Diagnostic Machine
Analyzer /System
Tuscaloosa, AL
11.2020
Certificate - Phlebotomist
School of Dch Phlebotomy
809 University Blvd East
06.2015
Skills
Disposal Procedures
Laboratory Procedures
Collections Procedures
Specimen Collection
MEDITECH Software
Biohazard Disposal
Patient Records Documentation
Biohazardous Waste Disposal
Self-Motivated
Computer skills
Good Telephone Etiquette
Training and Development
Dependable and Responsible
Teamwork and Collaboration
Excellent Communication
Team builder
On-Time Performance
Problem solving skills
Timeline
Laboratory Processor
DCH Regional Medical Center
03.2021 - Current
CSR Supervisor
DCH Regional Medical Center
04.2018 - 02.2021
Laboratory Technician 3
DCH Regional Medical Center
04.2017 - 03.2018
Laboratory Technician 2
DCH Regional Medical Center
04.2016 - 03.2017
Phlebotomy Technician
DCH Regional Medical Center
02.2015 - 03.2016
Resident Care Assistant
Morning Pointe Senior Living
12.2008 - 01.2015
Certificate - DOT- Directly Observed Therapy
Dot Urine Specimen Collector
Certificate - Labor Economics And Statistics
Basic Life Support
Certificate - 8100 Roche Diagnostic Machine
Analyzer /System
Certificate - Phlebotomist
School of Dch Phlebotomy
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