Natalie Taylor
Northport,AL
Summary
Hardworking and passionate with strong organizational skills eager to secure entry-level assistants supervisor position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Come to work on time .
Overview
15
15
years of professional experience
Work History
Resident Care Assistant
Morning Pointe Senior Living
12.2008 - 01.2015
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Trained assembly finishers and evaluated quality of work.
- Conducted routine inspections to check quality and compliance with established specifications.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained safety records and accident reports for human resources.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
Phlebotomy Technician
DCH Regional Medical Center
02.2015 - 03.2016
- Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Centrifuged blood samples as outlined in clinical protocols.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Used personal protective equipment correctly to protect coworkers and patients.
Laboratory Technician 2
DCH Regional Medical Center
04.2016 - 03.2017
- Cooperated with other technicians to develop and test new protocols.
- Collaborated with researchers and scientists to design and execute experiments.
- Participated in lab meetings and project presentations.
- Researched new methods and techniques to improve laboratory procedures.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Trained and supervised junior technicians in laboratory protocols.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Maintained documentation on tests performed in lab.
- Trained new associates in laboratory procedures and standards.
- Documented information by maintaining daily logs and equipment record books.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Performed routine lab and department maintenance to keep area clean and orderly.
Laboratory Technician 3
DCH Regional Medical Center
04.2017 - 03.2018
- Coordinated and managed laboratory projects and experiments.
- Trained and supervised junior technicians in laboratory protocols.
- Developed new protocols and improved existing laboratory processes.
- Provided support and guidance to junior lab staff.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
CSR Supervisor
DCH Regional Medical Center
04.2018 - 02.2021
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Managed customer service budgets for cost-effective staff and resource allocation.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Led customer service projects to address and achieve key business objectives.
- Kept high average of performance evaluations.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Interceded between employees during arguments and diffused tense situations.
Laboratory Processor
DCH Regional Medical Center
03.2021 - Current
- Trained and supervised junior technicians in laboratory protocols.
- Provided support and guidance to junior lab staff.
- Developed new protocols and improved existing laboratory processes.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
Education
Certificate - DOT- Directly Observed Therapy
Dot Urine Specimen Collector
Tuscaloosa, AL09.2023
Certificate - Labor Economics And Statistics
Basic Life Support
Tuscaloosa, AL07.2023
Certificate - 8100 Roche Diagnostic Machine
Analyzer /System
Tuscaloosa, AL11.2020
Certificate - Phlebotomist
School of Dch Phlebotomy
809 University Blvd East 06.2015
Skills
- Disposal Procedures
- Laboratory Procedures
- Collections Procedures
- Specimen Collection
- MEDITECH Software
- Biohazard Disposal
- Patient Records Documentation
- Biohazardous Waste Disposal
- Self-Motivated
- Computer skills
- Good Telephone Etiquette
- Training and Development
- Dependable and Responsible
- Teamwork and Collaboration
- Excellent Communication
- Team builder
- On-Time Performance
- Problem solving skills
Timeline
Laboratory Processor
DCH Regional Medical Center
03.2021 - Current
CSR Supervisor
DCH Regional Medical Center
04.2018 - 02.2021
Laboratory Technician 3
DCH Regional Medical Center
04.2017 - 03.2018
Laboratory Technician 2
DCH Regional Medical Center
04.2016 - 03.2017
Phlebotomy Technician
DCH Regional Medical Center
02.2015 - 03.2016
Resident Care Assistant
Morning Pointe Senior Living
12.2008 - 01.2015
Certificate - DOT- Directly Observed Therapy
Dot Urine Specimen Collector
Certificate - Labor Economics And Statistics
Basic Life Support
Certificate - 8100 Roche Diagnostic Machine
Analyzer /System
Certificate - Phlebotomist
School of Dch Phlebotomy
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