Natalie To
Los Angeles,CA
Summary
Detail-oriented, organized, and meticulous worker. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Possessing outstanding written and oral communication skills and deep knowledge of social media marketing and reputation management. Patient problem-solver consistently excels in high-pressure situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Services Representative
Shoreline Amphitheatre
05.2024 - 08.2024
- Welcome guests with a friendly and professional demeanor
- Scan and validate tickets for entry
- Answer guest questions about the venue, amenities, and event details (e.g., restrooms, concessions, merchandise)
- Direct guests to their designated sections and seats
- Assist with lost and found items
- Identify and address guest concerns or complaints, escalating issues to a supervisor when necessary
- Maintain a clean and organized guest service area
- Contribute to a safe and secure environment by monitoring crowd activity and reporting any suspicious behavior
Swim Instructor (Seasonal)
Safesplash Swim School
06.2023 - 08.2024
- Collaborated closely with students and parents in order to increase positive parent feedback and improve overall student success
- Kept track of each student's progress and provided constructive feedback on areas where they could improve
- Used a variety of teaching aids to close learning gaps and effectively instruct and motivate students
- Reminded students to practice swimming strokes to improve their technique and develop their skills
- Instructed students on pool and water safety
- Worked with students to help them adjust to and feel at ease in the pool
- Demonstrated techniques in person and used easily understood terms to improve student abilities
Fulfillment Expert
Target
07.2021 - 07.2022
- Select items for order pickup, drive up, and ship to home for digital guest orders
- Accurately put on hold all order pickup and drive-up orders
- Properly prepare, pack, and sort guest orders for shipment using the correct materials
- Meet productivity metrics and other fulfillment goals
- Meet guest order promise times to deliver on the guest demand
- Matched numbers and product descriptions when picking items to confirm accuracy
- Helped individuals locate desired items, maintaining customer satisfaction and loyalty
Education
Bachelor of Arts - Television, Video, Film and Media
California State University, Los Angeles
Los Angeles, CA10.2024
High School Diploma -
John F. Kennedy High School
Fremont, CA06.2022
Skills
- Camera Operation
- Multitasking
- Problem-Solving
- Task Prioritization
- Adaptability and Flexibility
- Active Listening
- Social Media Marketing
- Content Creation
Certification
- NYU x Billboard Music Industry Essentials, 10/01/23
- MB110x: Introduction to the Music Business, 04/01/24
- HSI Adult First Aid I CPR AED Adult, 05/01/24
Affiliations
Grammy U, 07/01/23
Accomplishments
GUTS World Tour Guide
GUTS World Tour / Olivia Rodrigo
Los Angeles, California / August 17,2024
- Developed and executed a comprehensive social media strategy for a high-profile concert, leveraging an Instagram account with 2 million followers.
- Collaborated on a post that achieved a reach of 41K engagements, connecting with a total of 175,754 accounts.
- Coordinated real-time updates and visual content capture to maximize audience interaction and brand visibility.
Languages
Chinese (Cantonese)
Limited Working
English
Native or Bilingual
American Sign Language
Elementary
Timeline
Guest Services Representative
Shoreline Amphitheatre
05.2024 - 08.2024
Swim Instructor (Seasonal)
Safesplash Swim School
06.2023 - 08.2024
Fulfillment Expert
Target
07.2021 - 07.2022
High School Diploma -
John F. Kennedy High School
- NYU x Billboard Music Industry Essentials, 10/01/23
- MB110x: Introduction to the Music Business, 04/01/24
- HSI Adult First Aid I CPR AED Adult, 05/01/24
Bachelor of Arts - Television, Video, Film and Media
California State University, Los Angeles
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