Dedicated customer service representative with proven skills in problem-solving, active listening, and data entry. Successfully resolved inquiries and enhanced customer satisfaction through effective communication.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
Salt Lake City, UT
05.2020 - 11.2023
Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
Assisted customers with product information and troubleshooting, fostering positive relationships.
Managed high-volume calls while maintaining quality standards and adherence to protocols.
Collaborated with team members to streamline processes and improve service delivery timelines.
Customer Service Representative
24-7 Intouch
Denver, CO
06.2016 - 01.2019
Documented customer interactions accurately in CRM systems, ensuring data integrity for future reference.
Trained new staff on best practices in customer service procedures and company policies.
Analyzed recurring issues to recommend improvements in product offerings and service approaches.
Conducted follow-ups with customers to ensure resolution of issues and gather feedback for continuous improvement.