Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Torrez

South Jordan,UT

Summary

Dedicated customer service representative with proven skills in problem-solving, active listening, and data entry. Successfully resolved inquiries and enhanced customer satisfaction through effective communication.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
Salt Lake City, UT
05.2020 - 11.2023
  • Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
  • Assisted customers with product information and troubleshooting, fostering positive relationships.
  • Managed high-volume calls while maintaining quality standards and adherence to protocols.
  • Collaborated with team members to streamline processes and improve service delivery timelines.

Customer Service Representative

24-7 Intouch
Denver, CO
06.2016 - 01.2019
  • Documented customer interactions accurately in CRM systems, ensuring data integrity for future reference.
  • Trained new staff on best practices in customer service procedures and company policies.
  • Analyzed recurring issues to recommend improvements in product offerings and service approaches.
  • Conducted follow-ups with customers to ensure resolution of issues and gather feedback for continuous improvement.

Education

GED -

Horizonte
Salt Lake City, UT

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Teleperformance USA
05.2020 - 11.2023

Customer Service Representative

24-7 Intouch
06.2016 - 01.2019

GED -

Horizonte
Natalie Torrez