Natalie Urena Ortiz
San Antonio
Summary
Dedicated and compassionate Medical Assistant with experience in direct patient care, scheduling, medical terminology, HIPPA compliance, and electronic health record reconciliation. Able to demonstrate customer service, adaptability in fast-paced environments, teamwork skills, cleanliness, quick emergency response and eager to learn.
Overview
6
6
years of professional experience
Work History
Medical Assistant
University Health Hospital
San Antonio, TX
06.2025 - Current
- Using AIDET when calling a patient back
- Vitalizing patient by getting weight, height, pulse, O2 and blood pressure
- Performing EKG's on patients experiencing symptoms and on new patients
- Chart checks 2 weeks prior making sure patients have completed testing and verifying what they're coming in for
- Performing manual blood pressures and getting orthostatic blood pressures
- Reconciling medications and preferred pharmacy
- Reconciling patient history, substance use and screenings
- Assisting team members with their clinics
- Training new staff on clinic practices and going over policies
- Sanitizing equipment and rooms before and after patient use
- Restocking patient rooms
- Requesting and uploading external medical records to the patients chart
- Calling patients the day before to confirm appointments
- Responding to patient messages or relaying physician messages to patients questions
- Assisting in other clinics when help is needed
- Assisted in code blues
- Scheduling and rescheduling patients
- Scheduling echos, stress tests, CT scans and catheterization procedures
- Checking patients out when their visit is complete
Medical Assistant Intern
University Health
San Antonio, TX
02.2025 - 03.2025
- Using AIDET when bringing patients back
- Verifying with patients what they are coming in for
- Reconciling patient history, substance use, screenings and preferred pharmacy
- Assisting the physician with procedures
- Removing bandages prior to physician walking in
- Assisting the physician with wound care
- Assisted the cast room tech with putting casts and preparing mayo tray with tools
- Sought feedback and guidance from preceptors and physicians to continuously improve performance
- Maintained clean and safe clinic environment to prevent injuries
- Explained to patients what I would be doing next when doing wound care to ease their anxiety
- Would help patients feel emotionally supported when feeling anxious or nervous when physician was present in the room
Food Delivery Driver
DoorDash
San Antonio, TX
09.2021 - 02.2025
- Maintained communication with customers regarding order status and potential delays
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers
- Followed traffic laws during delivery for safety of pedestrians and other vehicles
- Enhanced customer satisfaction by delivering orders promptly and accurately
- Verified orders prior to completing deliveries to avoid customer complaints
- Minimized delivery errors by verifying orders and customer details thoroughly before departure
Merchandise Stocker
Burlington
Orem, UT
03.2023 - 09.2023
- Stocked merchandise efficiently on the sales floor
- Assisted in maintaining cleanliness on the sales floor for customer safety and store environment
- Maintained a safe work environment by following company guidelines and preventing accidents during stocking activities
- Helped with unloading merchandise from trucks
- Assisted in adding labels and tags to merchandise to be sent on the sales floor
- Assisted with the cash register when understaffed
- Trained new team members
Warehouse Worker
Close to My Heart
Pleasant Grove, UT
10.2021 - 12.2022
- Maintained organization and cleanliness in my area
- Helped team members in whatever is needed
- Preparing merchandise into bags and loading them inside boxes for shipment
- Operating laser cutting machinery
Cashier
Walmart
Provo, UT
04.2020 - 05.2021
- Operated cash register for cash, check and card transactions
- Helped customers complete their purchases and locate items within the store
- Helped train new onboarding associates how to work the cash register
- Helped the floor team to stock merchandise and put items back in the correct spot
- Maintained my area clean
Education
High School Diploma -
Orem High School
Orem, UT05-2022
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- Data entry
- Compassionate
- Equipment sterilization
- Fluent in English and Spanish
- Adaptable
- Emergency response preparedness
- Familiar with EMR
- Wound Care
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
University Health Hospital
06.2025 - Current
Medical Assistant Intern
University Health
02.2025 - 03.2025
Merchandise Stocker
Burlington
03.2023 - 09.2023
Warehouse Worker
Close to My Heart
10.2021 - 12.2022
Food Delivery Driver
DoorDash
09.2021 - 02.2025
Cashier
Walmart
04.2020 - 05.2021
High School Diploma -
Orem High School