Natalie Ureta
Katy
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
FedEx:Ground
06.2018 - 03.2024
- Contributed to overall company growth by consistently meeting or exceeding productivity goals and maintaining a strong work ethic throughout daily operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Delivery Driver
J.L Pitcock Logistics
01.2018 - Current
- Upheld high standards of professionalism while representing the company during interactions with customers and vendors.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Package Handler / Customer Service Representative
CatSpring Yaupon Tea
04.2016 - 03.2020
- Managed warehouse operations and verified proper shipment procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Daycare Teacher
Kiddie Academy of Sunterra
12.2024 - Current
- Supported children's emotional development by providing a comforting presence and listening to their concerns.
- Maintained open and effective communication with parents about their child's progress and areas for improvement.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Education
High School Diploma -
Morton Ranch High School
Katy, TX06.2017
Skills
- Decision-Making
- Complaint resolution
- Calm Under Pressure
- Positive Attitude
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Daycare Teacher
Kiddie Academy of Sunterra
12.2024 - Current
Customer Service Representative
FedEx:Ground
06.2018 - 03.2024
Delivery Driver
J.L Pitcock Logistics
01.2018 - Current
Package Handler / Customer Service Representative
CatSpring Yaupon Tea
04.2016 - 03.2020
High School Diploma -
Morton Ranch High School
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