OLUWASEUN OJO
Middletown,PA
Overview
4
4
years of professional experience
Work History
Customer Service Representative
United Bank For Africa
LAGOS, LAGOS
12.2019 - 12.2021
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Maintained a high level of professionalism when dealing with difficult customers.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
INTERNSHIP
GURANTEE TRUST BANK
LAGOS, LAGOS
03.2019 - 10.2019
- Cleared goods through customs and verified delivery to client destinations.
- Requested and compiled necessary customs invoices, certificates of origin, and cargo-control documents.
- Monitored global markets for changes in foreign trade policies and procedures.
- Created reports summarizing the status of current foreign trade operations.
- Processed applications for export licenses and certificates of origin.
- Managed customer inquiries regarding foreign trade matters and provided timely responses.
- Computed customer payments and summarized transactions and earnings into client reports.
- Maintained records of all import and export activities, including documentation, tariffs and taxes.
Product Development, Sales, and Marketing Manager
SWEET AND FRUITY
, LAGOS
09.2018 - 02.2019
- Presented new product concepts to senior management for approval.
- Designed sales presentations and product demos to train sales force on product benefits and offerings.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
- Analyzed customer feedback on current products and services and implemented improvements accordingly.
- Coordinated marketing events for showcasing product and service offerings.
- Evaluated product requirements to adhere to client specifications.
- Supported packaging development process to create attractive, consistent branding throughout product development.
Brand Ambassador
NESTLE NIGERIA PLC
LAGOS, LAGOS
01.2018 - 08.2018
- Tracked and reported on engagement metrics from promotional activities.
- Worked promotional events for different products, persuading customers to purchase and documenting sales.
- Developed and executed brand awareness campaigns to increase customer engagement.
- Represented brand at various trade shows and events, enhancing brand visibility.
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Used consultative sales techniques to uncover customer questions and needs.
- Gave out product samples, coupons and pamphlets to encourage sales.
- Communicated regularly with team members regarding progress updates on projects.
Education
Associate of Science - NUTRITION AND DIETETICS
YABA COLLEGE OF TECHNOLOGY
YABA, LAGOS, NIGERIA12-2018
High School Diploma -
LAGOS STATE MODEL COLLEGE IGBOKUTA
LAGOS, NIGERIA06-2013
Certificate - MEDICAL ASSISTING
Harrisburg Area Community College
Harrisburg, PASkills
- Interaction
- Ability to Learn
- Self-Improvement
- Leadership
- Critical Thinking
- Problem Solving
- Decision Making
- Organizational Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Complaint resolution
- Executive management support
- Call escalation
- Customer consulting
- Email management
- Critical thinking
- Quality control
- Hospitality and accommodation
- Time management
- Creative problem solving
- Sales expertise
- Multitasking and organization
- Travel planning
- Positive and professional
- Relationship building
- Staff training
- Customer service
- Decision-making
- Computer proficiency
- Task prioritization
- Adaptability and flexibility
- Customer relationship management (CRM)
Timeline
Customer Service Representative
United Bank For Africa
12.2019 - 12.2021
INTERNSHIP
GURANTEE TRUST BANK
03.2019 - 10.2019
Product Development, Sales, and Marketing Manager
SWEET AND FRUITY
09.2018 - 02.2019
Brand Ambassador
NESTLE NIGERIA PLC
01.2018 - 08.2018
Associate of Science - NUTRITION AND DIETETICS
YABA COLLEGE OF TECHNOLOGY
High School Diploma -
LAGOS STATE MODEL COLLEGE IGBOKUTA
Certificate - MEDICAL ASSISTING
Harrisburg Area Community College