Overview
Work History
Education
Skills
Timeline
Generic

OLUWASEUN OJO

Middletown,PA

Overview

4
4
years of professional experience

Work History

Customer Service Representative

United Bank For Africa
LAGOS, LAGOS
12.2019 - 12.2021
  • Developed positive relationships with customers through friendly interactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

INTERNSHIP

GURANTEE TRUST BANK
LAGOS, LAGOS
03.2019 - 10.2019
  • Cleared goods through customs and verified delivery to client destinations.
  • Requested and compiled necessary customs invoices, certificates of origin, and cargo-control documents.
  • Monitored global markets for changes in foreign trade policies and procedures.
  • Created reports summarizing the status of current foreign trade operations.
  • Processed applications for export licenses and certificates of origin.
  • Managed customer inquiries regarding foreign trade matters and provided timely responses.
  • Computed customer payments and summarized transactions and earnings into client reports.
  • Maintained records of all import and export activities, including documentation, tariffs and taxes.

Product Development, Sales, and Marketing Manager

SWEET AND FRUITY
, LAGOS
09.2018 - 02.2019
  • Presented new product concepts to senior management for approval.
  • Designed sales presentations and product demos to train sales force on product benefits and offerings.
  • Planned and facilitated meetings to share marketing plans and explain future business goals.
  • Analyzed customer feedback on current products and services and implemented improvements accordingly.
  • Coordinated marketing events for showcasing product and service offerings.
  • Evaluated product requirements to adhere to client specifications.
  • Supported packaging development process to create attractive, consistent branding throughout product development.

Brand Ambassador

NESTLE NIGERIA PLC
LAGOS, LAGOS
01.2018 - 08.2018
  • Tracked and reported on engagement metrics from promotional activities.
  • Worked promotional events for different products, persuading customers to purchase and documenting sales.
  • Developed and executed brand awareness campaigns to increase customer engagement.
  • Represented brand at various trade shows and events, enhancing brand visibility.
  • Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
  • Used consultative sales techniques to uncover customer questions and needs.
  • Gave out product samples, coupons and pamphlets to encourage sales.
  • Communicated regularly with team members regarding progress updates on projects.

Education

Associate of Science - NUTRITION AND DIETETICS

YABA COLLEGE OF TECHNOLOGY
YABA, LAGOS, NIGERIA
12-2018

High School Diploma -

LAGOS STATE MODEL COLLEGE IGBOKUTA
LAGOS, NIGERIA
06-2013

Certificate - MEDICAL ASSISTING

Harrisburg Area Community College
Harrisburg, PA

Skills

  • Interaction
  • Ability to Learn
  • Self-Improvement
  • Leadership
  • Critical Thinking
  • Problem Solving
  • Decision Making
  • Organizational Skills
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Complaint resolution
  • Executive management support
  • Call escalation
  • Customer consulting
  • Email management
  • Critical thinking
  • Quality control
  • Hospitality and accommodation
  • Time management
  • Creative problem solving
  • Sales expertise
  • Multitasking and organization
  • Travel planning
  • Positive and professional
  • Relationship building
  • Staff training
  • Customer service
  • Decision-making
  • Computer proficiency
  • Task prioritization
  • Adaptability and flexibility
  • Customer relationship management (CRM)

Timeline

Customer Service Representative

United Bank For Africa
12.2019 - 12.2021

INTERNSHIP

GURANTEE TRUST BANK
03.2019 - 10.2019

Product Development, Sales, and Marketing Manager

SWEET AND FRUITY
09.2018 - 02.2019

Brand Ambassador

NESTLE NIGERIA PLC
01.2018 - 08.2018

Associate of Science - NUTRITION AND DIETETICS

YABA COLLEGE OF TECHNOLOGY

High School Diploma -

LAGOS STATE MODEL COLLEGE IGBOKUTA

Certificate - MEDICAL ASSISTING

Harrisburg Area Community College

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OLUWASEUN OJO