Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Valdez

Yuma,AZ

Summary

As a results-oriented professional in retail sales, I am recognized for my high productivity and ability to complete tasks efficiently. I possess extensive knowledge in customer service, inventory management, and the development of sales strategies. My strengths lie in communication, problem-solving, and adaptability, which ensure outstanding customer experiences and effective teamwork.

I am a resilient retail professional with a background in various roles within the industry. I am known for my strong customer service abilities, a proven track record of effectively resolving conflicts, and maintaining high standards within stores. In my previous position, I played a significant role in boosting customer satisfaction and enhancing overall store operations.

I am a dependable and diligent professional who can work independently or collaboratively to serve multiple customers during each shift. My experience includes managing staff and overseeing daily operations. I thrive on interpersonal interactions and have developed strong multitasking skills in fast-paced, customer-centric environments.

Overview

13
13
years of professional experience

Work History

Bartender

Applebee's
New Orleans, LA
10.2016 - 07.2022
  • Train new bartenders and waitress.
  • Serve food and make drinks during high volume times like sporting events and holidays.
  • Daily cleaning of bar, booths, and bottles.
  • Create new drinks and recommendations for the menu.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Cleansed glasses with sanitizing solution after each use.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Developed good working relationships with fellow employees through effective communication.
  • Effectively multitasked within fast-paced environment.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Resolved customer complaints in a professional manner.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.

Nola Cantina
New Orleans, LA
01.2018 - 01.2019
  • Help find live music bands.
  • Create cocktails to match restaurant theme.
  • Promote business

Boils Seafood
New Orleans, LA
01.2017 - 01.2018
  • Promote business during specials and football games.
  • Create new drinks
  • Create schedules and manage bar.

Floor Associate

Old Navy
Barboursville, West Virginia
01.2011 - 08.2012
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Maintained inventory list of items used on job sites to provide reordering details.
  • Restocked shelves as needed throughout the day.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Provided assistance to other departments when needed.
  • Assisted customers with locating merchandise in the store.

Media Merchandise

Best Buy
Barboursville, West Virginia
04.2009 - 04.2011
  • Greeted customers and provided excellent customer service.
  • Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
  • Maintained a database of contacts from the media industry.
  • Completed routine maintenance and repair.
  • Worked effectively in team environments to make the workplace more productive.
  • Updated and maintained databases with current information.

Education

High School Diploma -

Kofa High School
Yuma, AZ
05-2009

Some College (No Degree) - Paralegal Studies

Arizona Western College
Yuma, AZ

Skills

  • Customer service
  • Inventory management
  • Alcohol safety procedures
  • Cash handling
  • Team building
  • Multitasking ability
  • Conflict resolution
  • Effective communication
  • Promotional marketing
  • Time management
  • Highly reliable
  • Basic math
  • Organized and detail oriented
  • Handling difficult customers
  • Professional attitude
  • Excellent communication
  • Cleanliness and hygiene
  • Service-oriented mindset

Timeline

Nola Cantina
01.2018 - 01.2019

Boils Seafood
01.2017 - 01.2018

Bartender

Applebee's
10.2016 - 07.2022

Floor Associate

Old Navy
01.2011 - 08.2012

Media Merchandise

Best Buy
04.2009 - 04.2011

High School Diploma -

Kofa High School

Some College (No Degree) - Paralegal Studies

Arizona Western College
Natalie Valdez