Summary
Overview
Work History
Education
Skills
References
Awards
Certification
Languages
Affiliations
References
Timeline
Generic

Natalie Velten

Richmond,KY

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

JCPenney's
Clarksville, USA
12.2022 - Current
  • Assisted customers with product selection and inquiries.
  • Processed transactions efficiently using point-of-sale systems.
  • Collaborated with team members to restock merchandise promptly.
  • Handled customer returns and exchanges according to store policies.
  • Educated customers about ongoing promotions and loyalty programs.
  • Provided exceptional service to enhance customer shopping experiences.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Swim Coach

West Clark SeaCats
Sellersburg, USA
05.2024 - 08.2024
  • Instructed swimmers on proper techniques and stroke mechanics.
  • Provided feedback to enhance swimmer performance and confidence.
  • Evaluated swimmer progress and adapted training plans accordingly.
  • Encouraged students to perform at personal best using positive reinforcement.
  • Organized and monitored daily practice sessions.
  • Communicated effectively with parents about their child's progress.
  • Developed age-appropriate lesson plans based on each swimmer's abilities.

Sales Associate

Buckle
Clarksville, USA
05.2022 - 09.2022
  • Assisted customers with product selection and inquiries.
  • Processed transactions efficiently using point-of-sale systems.
  • Handled customer returns and exchanges according to store policies.
  • Educated customers about ongoing promotions and loyalty programs.
  • Provided exceptional service to enhance customer shopping experiences.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

Associate of Applied Science - Nursing

Eastern Kentucky University
Richmond, KY
05-2028

Associate of Science - General Studies

Ivy Tech Community College
Sellersburg
05-2024

High School Diploma -

Charlestown High School
Charlestown
05.2024

Skills

  • Learning management system
  • Digital marketing
  • Sales and marketing
  • Personality
  • CPR certified
  • Stop the Bleed Certified
  • 3 years of Spanish
  • Customer service
  • Communication skills
  • Conflict resolution
  • Time management
  • Sales techniques
  • Sales training
  • Client service
  • Friendly and outgoing
  • Goal oriented
  • Outgoing personality

References

Taylor Smith, Human Resources Manager of JCPenney, +1 (812) 620-8933

Awards

  • 3.0 GPA
  • Honor roll
  • Perfect Attendance

Certification

  • BLS
  • CPT
  • AED
  • Stop the Bleed

Languages

English
Native/ Bilingual

Affiliations

  • Student Government
  • Delta Zeta sorority
  • Student Council
  • Pirate Pals
  • Polar Plunge
  • Relay for Life

References

References available upon request.

Timeline

Swim Coach

West Clark SeaCats
05.2024 - 08.2024

Sales Associate

JCPenney's
12.2022 - Current

Sales Associate

Buckle
05.2022 - 09.2022

Associate of Applied Science - Nursing

Eastern Kentucky University

Associate of Science - General Studies

Ivy Tech Community College

High School Diploma -

Charlestown High School

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