Natalie Voelker
River Falls,WI
Summary
At West Wind Supper Club, I excelled in enhancing dining experiences through efficient reservations management and exceptional team collaboration. My adeptness in workflow optimization and maintaining high health standards significantly contributed to operational excellence. Leveraging my detail-oriented nature, I ensured seamless service delivery, showcasing my commitment to hospitality excellence.
Overview
2
2
years of professional experience
Work History
Host, Serve Assist, Bartender Assist
West Wind Supper Club
River Falls, WI
01.2023 - Current
- Stocked server areas with supplies before, during and after shifts.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Informed patrons of specialties and features.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Monitored dining area to assess server capacity and estimate wait times.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Received and recorded patrons' dining reservations.
- Notified server after seating parties in section to facilitate prompt service.
- Inspected dining and serving areas for cleanliness and proper setup.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Took beverage orders and served drinks during peak meal times.
Education
University of Wisconsin, River Falls
River Falls, WISkills
- Telephone reception
- Health standards
- Detail-oriented
- Workflow optimization
- Team collaboration
- Reservations management
- Group reservations management
- Professional appearance
- Reservations
- Hospitality and accommodation
Affiliations
- Involved in the Musical in high school as Assistant Director and Costume Designer
Accomplishments
- Received Cum Laude honors
Timeline
Host, Serve Assist, Bartender Assist
West Wind Supper Club
01.2023 - Current
University of Wisconsin, River Falls
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