Natalie Weber
Cincinnati,OH
Summary
Customer-oriented Store Manager offering over 6 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team or store associates and assistant managers.
Overview
9
9
years of professional experience
Work History
Store Manager
Cosmo Prof
01.2017 - 12.2025
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Manages inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective actions.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthen workflow productivity by hiring, managing, and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw statewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Education
High School Diploma - undefined
Oak Hills High School
01.2009
Skills
- Inventory Management
- Multitasking and Organization
- Staff Supervision
- Payroll Management
- Pricing Strategies
- Shift Scheduling
- Store Merchandising
- Verbal and Written Communication
- Team Building and Leadership
- Store Opening and Closing
- Sales Strategies
- Employee Supervision and Motivation
- Cash Management
- Documentation and Reporting
- Policies and Procedures
- Customer Service
- Recruiting and Hiring
- Problem Anticipation and Resolution
- Performance Evaluation and Monitoring
- Policy Development and Enforcement
- Training and Management
- Team Leadership
- Employee Motivation
- Business Leadership
- Staff Scheduling
- Focus and Follow-Through
- Originality and Creativity
- Decision Making
- Management Team Building
- Recruitment and Hiring
- Goal Setting
- Mathematical Calculation and Reasoning
- Staff Development
- Customer Service Management
Timeline
Store Manager
Cosmo Prof
01.2017 - 12.2025
High School Diploma - undefined
Oak Hills High School