Natalie Whitehead
Palestine
Summary
Recent graduate with foundational knowledge in Medical Laboratory, with hands-on experience gained through an academic program and clinicals. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ER Registration Clerk
Palestine Regional Medical Center
Palestine, TX
07.2021 - Current
- Managed multiple responsibilities simultaneously while maintaining keen attention to detail in a fast-paced emergency room setting.
- Assisted in the training of new ER Registration Clerks by sharing best practices, offering guidance on hospital procedures, and serving as a role model for exceptional customer service.
- Ensured seamless communication between patients and medical personnel through expert handling of telephone inquiries and routing calls as necessary.
Administrative Assistant to the Director
Sylvan Learning Center
North Fort Worth, TX
03.2021 - 07.2021
- Monitored supervisor's work calendar and scheduled appointments,and meetings.
- Managed client relationships on behalf of the director by promptly addressing inquiries, resolving issues, and maintaining open lines of communication for long-term satisfaction.
- Monitored student success by tracking progress, maintaining clear documentation, and reporting updates to the director.
Substitute Teacher
Eagle Mountain Saginaw ISD
Saginaw, TX
10.2020 - 06.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Team Member
Whataburger
Fort Worth, TX (Presidio Junction Location)
12.2018 - 10.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Assisted with training new BOH staff members on established processes and goals.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
Sales Associate
Home Depot
Fort Worth, TX
07.2018 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Customer Service Representative
Saginaw Aquatic Center
Saginaw, TX
05.2016 - 08.2018
- Responded to customer requests for products, services, and company information.
- Assisted in setting up and breaking down equipment for special events held at the pool area.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
Education
Associate of Applied Science - Medical Laboratory Technology
Tyler Junior College
Tyler, TX05-2025
No Degree - Engineering And Biomedical Sciences
Texas A&M University
College Station, TXAssociate of Arts -
Tarrant County College
Fort Worth, TX08-2021
High School Diploma -
Chisholm Trail High School
Saginaw, TX05-2018
Skills
- HIPAA compliance
- Specimen collection
- Microbiology techniques
- Chemistry testing
- Hematology analysis
- Blood bank operations
- Lab equipment maintenance
- Phlebotomy techniques
- Quality control procedures
Certification
- BLS certified
Timeline
ER Registration Clerk
Palestine Regional Medical Center
07.2021 - Current
Administrative Assistant to the Director
Sylvan Learning Center
03.2021 - 07.2021
Substitute Teacher
Eagle Mountain Saginaw ISD
10.2020 - 06.2021
Team Member
Whataburger
12.2018 - 10.2020
Sales Associate
Home Depot
07.2018 - 10.2018
Customer Service Representative
Saginaw Aquatic Center
05.2016 - 08.2018
Associate of Applied Science - Medical Laboratory Technology
Tyler Junior College
No Degree - Engineering And Biomedical Sciences
Texas A&M University
Associate of Arts -
Tarrant County College
High School Diploma -
Chisholm Trail High School