Natalie Wright-Umoh

• Provide direction to department including a Training Specialist focused on delivering first class training to customers and internal stakeholders
• Create, implement, and maintain training curricula and documentation based on best practices and enable flexible training options that are more responsive to customer needs
• Work closely across cross functional teams to stay abreast of all new features and deployments to develop materials
• Manage onboarding of all trainers so that they are up and running independently within 90 days
• Develop an effective train-the-trainer model with 'teach back' experiences resulting in agencies long term adoption of the platform
• Maintain a department Csat rating of >95% for the past 3 years
• Oversee the continuous expansion of a video library to enhance the self-serve resource center
• Champion core values by being a member of the DEI and Culture committees and spearheading a company-wide 2-day offsite retreat

• Company Overview: Foothold Technology designs AWARDS, Electronic Health Record software for human service, healthcare and housing providers
• Designed and facilitated responsive learning environments for adoption of AWARDS and integration into everyday work
• Provided training and technical assistance to externally and internally via phone, remote platforms (zoom, google meet) and in person
• Encouraged continuous expansion of the platform based on interactions with customers and their expressed needs
• Proactively engaged in professional development opportunities to keep my skill set current and adaptable to customer needs
• Sought out as a SME by colleagues from the pre-sale stage through post go-live
• Led the transition from majority in person to virtual instructor-led training
• Revised the established Certification Program in response to customer needs, workflows and software usage to create 'experts' at customer agencies, reducing Help Desk tickets and customer support questions
• Foothold Technology designs AWARDS, Electronic Health Record software for human service, healthcare and housing providers
• Mentored new hires, resulting in stronger staff development and increased productivity.

• Company Overview: Administered training and technical assistance through Childright: Building Child Welfare Response to Child Trafficking in New York project
• This project is part of the Safe Harbour: NY Program of the New York State Office of Children and Family Services (OCFS)
• Trained direct social service providers in the pilot areas to understand the unique needs of child victims of human trafficking and have the skills and tools necessary to properly identify, refer, and/or provide them with appropriate specialized services
• Trained staff of specialized service-providing organizations and divisions of OCFS to identify and appropriately respond to minor victims of trafficking
• Collected and disseminated resources and best practices for all local departments of social services for 64 counties across New York State
• Assisted with project evaluation including entering data, analyzing results, and preparing evaluation reports
• Liaised with partners across New York State to collect resources and best practices
• Maintained productive working relationships with all project partners and subcontractors
• Administered training and technical assistance through Childright: Building Child Welfare Response to Child Trafficking in New York project
• This project is part of the Safe Harbour: NY Program of the New York State Office of Children and Family Services (OCFS)
• Conducted orientation sessions to assess skill levels and areas of strength and weakness.

Launched in 2012, The Training Institute brings the best practice approaches the NYSPCC has developed through their work with children who have experienced trauma and abuse, to the child welfare services community. Providing training and technical assistance to help in the early detection and lessening of the harmful effects of abuse and neglect.

• Secured, designed, and delivered Stand Up! Don’t Stand By: Protect Children from Domestic Violence a national bystander intervention campaign; wrote a grant securing $125, 000 in funding; created virtual and in-person presentations; delivered workshop to over 200 participants
• Coordinated the Agency’s first conference on Supervised Visitation services in collaboration with the NYS Chapter of the Supervised Visitation Network ; 42 attendees, 2 plenary sessions, 4 breakout session
• Led training activities including coordinating internal subject matter experts, sourcing opportunities for external trainings, maintaining relationships with stakeholders and
• Created child sexual abuse curriculum for 4th-12th graders, including a multi-media platform and small group sessions for processing; reaching over 5,000 students in 20 schools
• Provided training to foster care staff and parents on appropriately managing the behaviors of children who have experienced multiple traumas
  Revised and standardized curriculums as needed including developing facilitator’s manuals and incorporating relevant research and best practices